QUALIFICATIONS SUMMARY
Graduate with hands-on experience seeking an engineer position. Improved healthcare process quality by 10% and powertrain warranty cost prediction accuracy by 15%. Demonstrated experience and knowledge in Lean Six Sigma, quality standards and quality management systems improvement, ISO, supplier audit, SPC, root cause analysis, corrective action verification, DOE, solution implementation, process evaluation and continuous improvement, FMEA, data collection and interpretation, development and implementation of quality plans, DFSS, claims analysis, problem-solving, and computer programming. Fluent in both Mandarin and English.
EDUCATION
Wayne State University, Detroit, MI May 2009
Master of Science - Industrial Engineering GPA: 3.9 / 4.0
Wayne State University, Detroit, MI May 2007
Bachelor of Science - Industrial Engineering GPA: 3.9 /4.0
Honors: Summa Cum Laude, Dean¡¯s List, High Scholastic Average Award
CERTIFICATE Six Sigma Green Belt Certificate
HIGHLIGHTS OF PROFESSIONAL EXPERIENCE
* Developed and verified corrective actions and quality control plans with manufacturing and design engineers from decal suppliers, increased suppliers hourly throughput by 5%, and reduced scrap rate by 3%
* Assisted in auditing suppliers adherence to ISO9001 standards of decals manufacturing as well as documentation system of quality plans
* Analyzed and verified decal suppliers¡¯ manufacturing process, confirmed process capabilities
* Assisted in revising suppliers quality systems, inspection plans and initialized process continuous improvements based on Lean principles and quality system requirements
* Implemented new plans, re-established product and process specifications, and developed new manufacturing procedures and work instructions to enhance production performance
* Identified and analyzed root causes of decal quality problems to drive continuous improvement
* Tracked and analyzed decal warranty data with Chrysler system to capture the trend of performance metrics , summarized performance data weekly and defined main focus of quality problem
* Assisted Ford¡¯s design engineers in prioritizing and define problems of powertrain parts with current model vehicles by delivering SPC reports and Cost-to-Come reports from warranty claim data for top 1000 parts using Microsoft Access, Excel and Oracle database
* Participated in APQP review process with Chinese suppliers, reviewing technical documents regarding quality planning, control plans, measurement system analysis, and translated APQP documents for supplier approval
* Standardized decal quality standards of Ford, Daimler Chrysler and General Motor to document test procedures for in-house production meeting all three automotive companies¡¯ requirements
* Mapped health care process, observed tasks and performed time and motion studies for Health Care team on Infectious Disease Unit for over 96 hours to analyze the work flow of daily patient care activities
* Applied Lean tools to reduce wastes and increase time spent at patients¡¯ bed by 10% in Henry Ford Hospital
* Improved projection models for warranty costs and warranty claims by 15% to reduce the deviation from actual value by analyzing and comparing different methods on over 300 parts within a month
* Developed and verified algorithms for vehicle part design change effectiveness verification from early warranty data by applying statistical theories and tools on 50 corrected designs
* Established business relationships with 2 Chinese manufactures to supply parts for GM Shanghai
* Programmed VBA codes for improved cost projection models and new methods for implementation
* Participated in basic trainings of Ford quality system (8-D, FMEA, Ford Production System Quality Control)
EMPLOYEMENT HISTORY
Quality and Reliability Analyst May 2008 ¨ October 2008
Ford Motor Company, Dearborn, MI
As a co-op student carefully selected based on outstanding academic performance and demonstrated data analysis capability, worked in the Department of Warranty Quality and Cost, focusing on improving and building up quality and reliability data analysis models, and identifying quality concerns associated with current model year
Quality Warranty Engineer Summer 2007
Sigma International, Livonia, MI
As an intern of a Tier One decal supplier of Daimler Chrysler and General Motor, engaged in all perspectives of suppliers¡¯ quality validation and improvement, from understanding quality system and quality requirements of the Big 3, to quality data analysis, manufacturing process and product quality improvements, and manufacturer quality documentation
Patient Service Project Intern November 2006 ¨ April 2007
Henry Ford Healthcare System, Detroit, MI
As an intern of the Infectious Disease Unit, worked with Help Care team to increase time spent at patient side by 10% with the quality metric defined by Institute for Healthcare Improvement
SKILLS AND PROJECTS
Computer Skills:
Microsoft Office, AutoCAD, Minitab, SAS, Visual Basic, Matlab, Arena, SQL, C/C++ programming
QFD & Failure Modes and Effects Analysis (FMEA)
Developed survey to build Kano Model from Voice of Customer, and constructed QFD to link performance characteristics with engineering design parameters, th...
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