Jacob K. Moore
809 W. Apple Street
Normal, IL 61761
[email protected]
(309) 531-3429
OBJECTIVE
Seeking a position in the technical fields of network engineering, network administration, or data communications, to support and administer the network infrastructure.
EDUCATION
Information Technology, Bachelor in Science Summer 2009 - Current
Franklin University, Columbus, Ohio
Studies directed to information technology, infrastructure, database management, system administration, web page design, project management, and security. Expected graduation date 2011.
Psychology, Associate in Arts August 1995 – Current
Heartland Community College, Normal, Illinois
GPA 3.6/4.0
Completed Associate in Arts with Psychology major in 2006. Currently enrolled in courses for information technology and computer related fields to complete requirements for Bachelor in Science degree.
EXPERIENCE
IT Analyst II March 2007 – Present
Afni, Inc., Bloomington, Illinois
Provide technical support and customer service to end users using various communication methods (email, telephone, face to face, remote connectivity). Monitor and troubleshoot issues that arise within the network infrastructure. Responsible for communicating and coordinating ITS departmental changes, issues, and efforts to quickly resolve problems. Provide after hours on-call technical support. Project lead for our internally developed Wiki knowledgebase. Work with client ITS/Operations support to minimize problems that negatively impact the business.
Technical Support Analyst September 2006 – March 2007
Tate and Lyle, Decatur, Illinois
Provided computer based support for multi-national company based out of London, England in a 24x7x365 environment. Server monitoring, tape backups. Authored and edited departmental policy and procedure guidelines. Responsible for documenting proven technical solutions for reuse, and research/test unproven solutions before publication. Manage and maintain user accounts and granted permissions to comply with approved standards.
System Support Analyst February 2001 – February 2006
Wakely & Associates, Inc., Clearwater, Florida
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