SUMMARY: Lead Optical NCC Technician of the wave and private networks department for management of DWDM and SONET fiber optic networks with Zayo Group; First escalation point for technical support for customers, filed operations and optical NCC technicians in a NCC; Proficiency in troubleshooting of SONET and C/DWDM fiber optic networks and optical network equipment; B.S. in Telecommunications Engineering Technology; A.A.S. in Electronics Engineering;
EDUCATION: M.S. in Information Systems and Telecommunications Management, Capitol College, MD – in progress
B.S. in Telecommunications Engineering Technology, Capitol College, MD
Cumulative G.P.A. 3.9 on a 4.0 scale.
A.A.S. in Electronics Engineering, Cook’s Institute of Electronics Engineering, MS
Cumulative G.P.A. 3.33 on a 4.0 scale.
SKILLS: Data communications, Remedy, Salesforce.com, Netcool, Metasolv, Ciena 2600/4200CS/RS/Corestream, Nortel 1600/3500/5100/5200/6500, Cisco 15454, Tellabs 7100/Nano, Infinera DTN/ATN, Fuji Flashwave 7420, Alcatel/Lucent 1830, Cyan Z33/Z77, Tellabs 706 ONT, Computer network protocols and routing, OSI Layer model, Fiber optic systems design, Fiber-Optic Communications
EXPERIENCE:
Lead Optical NCC Technician in Zayo Group NCC, July 2012 - present
First level of escalation for customers and optical technicians in the NCC;
First level of technical escalation support for Metro and Long Haul fiber optic
networks (C/DWDM and SONET)
Lead point of contact regarding troubleshooting and problems resolution
involving vendors of the optical gear.
Responsible for work load distribution and ensuring services restoration
according SLA terms.
Responsible for preparing and providing training to the optical and
surveillance engineers in the NCC.
Involved in re-constructing of failures that have occurred on deployed networks
for further failure analysis.
Involved in testing of new types of optical equipment prior to deployment and
commissioning.
Involved with re-provisioning of optical equipment in order to restore
customer’s services according to SLA.
Responsible for preparing planned event notifications, coordinating maintenance
activities between the NMC, the field operations and the customers.
Responsible for preparing and over viewing preventative maintenance activities
on private and shared optical networks.
Involved in updating and tracking of inventory for the deployed optical
equipment.
Familiar with installation and commissioning procedures and processes for
deployment of optical equipment.
Sr. Optical Network Engineer- Team Lead in AboveNet Inc NMC, August 2010 – July 2012
First level of escalation for customers, optical and surveillance engineers in
the NMC;
Tier III/IV level of technical support for Metro and Long Haul fiber optic
networks (DWDM, CWDM, SONET) build on optical equipment from Ciena, Nortel,
Cisco, Tellabs, Infinera, Cyan, Futji and Alcatel/Lucent.
Lead point of contact regarding troubleshooting and problems resolution
involving vendors of the optical gear.
Responsible for work load distribution and ensuring services restoration
according SLA terms.
Responsible for preparing and providing training to the optical and
surveillance engineers in the NMC.
Involved in re-constructing of failures that have occurred on deployed networks
for further failure analysis.
Involved in testing of new types of optical equipment prior to deployment and
commissioning.
Involved with re-provisioning of optical equipment in order to restore
customer’s services according to SLA.
Responsible for preparing planned event notifications, coordinating maintenance
activities between the NMC, the field operations and the customers.
Responsible for preparing and over viewing preventative maintenance activities
on private and shared optical networks.
Involved in updating and tracking of inventory for the deployed optical
equipment.
Familiar with installation and commissioning procedures and processes for
deployment of optical equipment.
Optical Network Engineer in AboveNet Inc NMC, March 2008 - August 2010
Live monitoring, maintenance and support of private fiber optic networks
(SONET, CWDM and DWDM).
Troubleshooting and maintenance of Metro and long haul fiber optic networks
(SONET, CWDM and DWDM).
Coordinating maintenances on long haul and Metro optical networks with the
field operations and the customers.
Troubleshooting of outside and inside fiber plant by coordinating on-site
activities performed by field operations including OTDR testing, patching and <...
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