A detail orientated QA and Customer Support networking professional with solid knowledge of the networking industry. Scope of experience includes hands-on testing and supervising twelve technical employees within the layer 2 QA team. Customer Support Engineer Responsible for replication and resolution of mission critical customer problems in a lab environment. Software QA engineer in the Network Management QA group for 3 years. Excellent skills in developing and motivating junior employees which was achieved based on past experiences.
• Operating Systems: UNIX (Solaris), Linux , Windows XP/Vista, Windows 2000, Cisco IOS, CatOS
• Network Switches and Routers: Cat6500 Cat6000-VSS, Cat4K platforms, 7200, 7500, 2600,
• Network Protocols: Layer2 - STP, PVST+, RSTP (802.1w), PVRSTP+, MST (802.1s), VTP, Layer3 - OSPF, BGP, RIP, EIGRP, ISIS, MPLS, Transport – TCP/IP,UDP/IP, GRE, HSRP, VRRP, SNMP, WAN – Frame Relay, HDLC, PPP, Multicast - Bi-Directional PIM, IGMPv1/v2 (L2), Video.
• Scripting: PERL,TCL/TK, Shell, Expect.
• Traffic Generators/Simulators: IXIA, Agilent, Wire Shark, Ethereal.
Xorp Inc, San Jose CA Oct 2008 – Apr 2009
TITLE: QA MEMBER OF TECHNICAL STAFF (L2)
Member of technical staff for the QA team responsible for Layer3 and Layer2 testing of Xorp’s open source routing platform
Key Achievements:
• Customer bug replication and verification of fixes related to layer3 protocols OSPF, BGP and RIP for Xorp’s Open Source Protocol Stack under Linux environment. Wrote a few Scripts using PERL.
• Configuration of Cisco routers and switches for interoperability testing, Configuration of VMware ESX.
• Wrote Test Plans for MST and RSTP L2 Spanning tree protocols for interoperability with other vendor products.
Tools and Interfaces Used: IXIA Traffic Generator/Simulator, Agilent Wire shark, ethereal
Cisco Systems, San Jose CA July 1995 – Oct 2008
TITLE: TECHNICAL LEAD (L2/L3 SYSTEM TEST) NOV 2000-OCT 2008
System Test QA Technical Lead in the Cisco ISBU enterprise business unit for Catalyst 6000 family of switches Key Achievements:
• System Test of Multicast PIM Bi-dir for Whitney2 software release on customer based network topologies built around Cat6K’s and Cat6K-VSS with emphasis on finding defects typically found at large Customer Sites.
• Lead for a team of twelve direct reports for daily activities in the L2 testing. Provided ongoing need and help to team members to aid their career development.
• Focal point of contact for debugging issues with large scale network topologies in the L2 group with emphasis on minimizing network downtimes thereby ensuring test deadlines were met. These networks were operation in 24/7 mode.
• Design, deploy new hardware (Supervisors and Line-Cards) on Cat6K’s, re-configure large Layer2 and Layer3 test networks for every major IOS release. Also involved in testing maintenance builds.
• Reporting of test status to management teams ensuring status was communicated both accurately and correctly to cross functional teams for project tracking.
Tools and Interfaces Used: CDETS for defect Tracking, IXIA Traffic Generator/Simulator, Agilent, Pagent Route Simulator. TIMS (update of test results and tracking of ongoing test progress)
TITLE: CUSTOMER SUPPORT QA ENGINEER JUNE 1998 – NOV 2000
Customer Support QA Engineer in the IOS Engineering business unit responsible for working with external customers in replication customers in lab environments
Key Achievements:
• Worked within the IOS Turbo Team which was primarily responsible handling of customer CAP accounts.
• Replicated customer reported problems in a lab environment to assist development engineers for rapid resolution of critical problems.
• Played an instrumental role in Disney’s Core Network running EIGRP routing protocol. Completed running customer acceptance test cases for Disney and provided a detailed test report to the team for IOS release 12.04(a). Many defects were uncovered and resolved. Many of these were related to CPU load and hardware limitations which were found during EIGRP neighbor scalability tests.
Tools and Interfaces Used: DDTS for defect Tracking, Pagent Routers for Simulating EIGRP routes.
TITLE: SOFTWARE QA ENGINEER JULY 1995- JUNE 1998
Software QA Engineer in the Network Management Test group responsible for testing SNMP, Cisco View
Key Achievements:
• Submitted over 800 defect reports on CiscoWorks2000 and Cisco View management products enhancing overall quality and stability of the product.
• Involved in the testing of Cisco View 4.0 Release. Completed regression testing of SNMP tcl extensions for Cisco View.
• Wrote and executed test plan for Cisco View 3.1 Release prior to FCS release. Participated in Entire Software development life cycle of the product i.e. from System Specifications, Design, Test Plan / Test Case Reviews, Testing / Bugs Opening and closing and Acceptance Testing Test Plan and Test Cases written and executed for the Cisco View 3.1 release features.
Tools Used: TCL Libraries for some automation, QDDTS for defect Tracking
Pyramid Technology, San Jose CA. Feb 1990 – July 1995
TITLE: PROJECT LEAD
Project Lead responsible for testing networking modules on Pyramid's OS/x was a dual-universe UNIX whic...
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