Summary
A versatile engineer with proven skills in resolving complex commercial and technical issues, designing and implementing successful solutions integrating hardware and software components, and performing risk analysis. Six years experience working with customers in a pre-sales and post-sales engineering capacity, and three years experience in software testing. Extensive experience attained working with global customers such as Heineken, FedEx, GM, BP, and Procter and Gamble.
Certifications
Cisco Certified Network Associate (CCNA)
Technical Proficiencies
Operating Systems:
Windows Server 2003, Windows Vista, Windows XP, Windows 2000 Server, Windows 2000 Professional, Active Directory, DNS, DHCP, DOS, MS Terminal Services
Software:
VmWare, MS SQL Server, Visual Basic 6, MS Visual Studio.Net, MS Reporting Services, MS Office, MS Visio, PL/SQL, IIS, Clarify, Clearquest, FactoryTalk Historian, FactoryTalk Gateway, RSView SE, RSView ME, RSLinx Enterprise, RSLinx Classic, RSSQL, RSMACC, RSLogix 5000, FactoryTalk View SE, FactoryTalk AssetCentre, Symantec Ghost, Wireshark, Putty, Cisco IOS, PacketTrap Tool Suite
Hardware:
Cisco Routers, Cisco Switches, Dell Switches, Stratix Switches, HP Proliant Servers, Dell PowerEdge Servers, Dell Workstations, Dell Latitude Laptops, Lenovo Laptops, ControlLogix, PLC5, SLC 500, CompactLogix
Networks and Networking Protocols:
Ethernet, ControlNet, DeviceNet, DH+, Serial, USB, OSPF, RIP, RIPv2, EIGRP, NAT, ACL, VLAN, DHCP, DNS, and TCP/IP, CIP
Professional Experience
Rockwell Automation (July 1999 – Oct 2008)
Global Account Technical Consultant for Procter & Gamble (June 07 - Oct 08)
Worked with corporate, plant, and integration engineers to successfully design and implement hardware and software solutions.
• Led consulting efforts in the design of infrastructure components for critical projects including: Active Directory, DNS services, DHCP services, Ethernet networks, server application architectures, and client terminals.
• Spearheaded an initiative to provide backup and restore functionality to the industrial controls environment at a research and development center. This required: gathering of the business requirements, documenting the return on investment, defining the deliverables, project planning and execution, and customer training.
• Facilitated, compiled, and presented feedback from key customer interviews for several software development teams based upon the customers’ expressed needs and requirements.
• Responsible for performing risk analysis and mitigation on several key projects.
• Worked with the customer to define project scope, develop functional requirements, and then write an object oriented Visual Basic client application that used SQL server to mitigate gaps in functionality.
• Created and presented customized training to customers.
• Worked with a partner company to successfully demonstrate FactoryTalk Historian’s value and capabilities to the customer.
• Identified sales opportunities at research and development centers and key plants.
• Recognized for outstanding performance within the first six months of taking this position.
Application Engineer - Customer Success Pre-Sales Team (Mar 06 - June 07)
Worked with both internal and external customers to design technically sound architectures.
• Reduced the number of escalated cases through developing and presenting in-depth training on the best practices when using Rockwell Automation technology.
• Increased customer satisfaction by assisting in the design and review of proposed solutions through architecture reviews. These reviews provided the ability to identify and resolve issues before they occurred, and to ensure that business and functional requirements were met.
• Improved the overall quality of several software products by continuously providing feedback to the software developers.
• Responsible for managing the successful creation and deployme...
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