QASAN
INFORMATION SYSTEMS • SOFTWARE ENGINEERING • QUALITY ASSURANCE
Disciplined and resourceful Information Technology professional with a demonstrated record of achievement in computer operations and Storage Area Network (SAN) administrative support.
Highly experienced in monitoring and managing SAN management processes utilizing various hardware platforms, including Hewlett Packard StorageWorks Enterprise Virtual Arrray (EVA), NetApp, Inc., and EMC Corporation CLARiiON storage arrays. Recognized as an effective problem solver and proactive in providing quality assurance in testing system software. Expertise in IBM OS/2, Novell NetWare, IBM Advanced Interactive eXecutive (AIX), The SCO Group, Inc. platforms, Oracle Solaris operating system, Hewlett Packard UNIX operating system (HPUX), Tivoli IT Director systems management software, Universal Management System (UMS), Symantec CommandCentral Storage, Veritas NetBackUp, Storage Foundation Suite, and OpForce, HBAnyware management application, and QLogic SANsurfer application.
PROFESSIONAL EXPERIENCE
AFFILIATED COMPUTER SERVICES INC. (ACS) • Dallas, TX 2005-2010
This company provides business processing outsourcing services for commercial enterprises and government agencies, focusing on markets such as communications, health care, and transportation.
Infrastructure Management Senior Analyst – Research Triangle Park, NC
For GlaxoSmithkline LLC, managed delivery and administration of enterprise storage systems, including Veritas NetApp, Hewlett Packard EVA, and EMC Corporation arrays and backup infrastructure for multiple sites involving 120 terabytes SAN storage and 40 terabytes network attached storage (NAS).
* Handled storage data activities encompassing cabling, delivery administration, zoning, masking, provisioning storage to hosts, host connecting to SAN, software and firmware upgrades, and data migration.
* Interfaced with clients and engineering and architecture teams on new storage deployments.
* Ensured change management process is in compliance with internal procedures and properly supported by the organization.
* Assisted in approval process by reviewing new documentation for storage procedures authored by engineering department.
CTG • Buffalo, NY 2005
A provider of information technology staffing, application management outsourcing, and consulting solutions to Global 2000 clients.
xSeries Blade Center Support Specialist – International Business Machines Corporation – Research Triangle Park, NC
Provided SAN support for IBM eServer Blade Systems and demonstrated capability in trouble-shooting storage equipment and servers to guide customer action plans and recreate problem scenarios in a lab setting.
* Interacted with marketing and development departments to provide feedback on reducing complaint and inquiry calls.
* Tracked and resolved issues of IBM Configuration Management Version Control (CMVC) and RETAIN database system.
* Built customer configuration utilizing software and hardware products.
SYMANTEC CORPORATION • Mountain View, CA 2000-2005
This company provides security, storage, and systems management software for consumers and businesses. Symantec purchased VERITAS Software in 2004.
Senior Quality Assurance Engineer/System Administrator – Durham, NC
Performed quality assurance testing on command central storage and identified bugs, abnormalities, and potential improvements. Assisted programmers in identifying program and system errors. Led object, unit, and system integration testing and provided test results and defect tracking utilizing test and in-house bug tracking tools.
* Designed client server test environments with Oracle Solaris operating system, IBM Advanced Interactive eXecutive (AIX), Hewlett Packard UNIX ope...
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