SUMMARY
Self-motivated Quality Engineer with extensive experience in Quality and Manufacturing operations. One who understands the principles of product and service quality evaluation and control. Skilled in all facets of the product development life cycle from design, testing, implementation, and assembly. A team player with effective and diverse problem solving skills and the ability to communicate to all audiences. Proven success in reducing defects and customer concerns with implementation of design changes and manufacturing processes.
PROFESSIONAL EXPERIENCE
GENERAL MOTORS CORPORATION 1999 – current
Quality Engineer / Red X Journeyman, Fort Wayne, IN 1999-2001, 2004 – current
Collaborate with Design and Manufacturing to reduce internal and external customer complaints and warranty issues, resolve process / assembly, and part quality issues. Assist in pilot builds and new product start-up. Collaborate with cross functional teams to reduce customer complaints for new vehicle ownership by 220% (from 140 problems per hundred vehicles to 63 pph) using Shainin Red X Strategies, Six Sigma Methodologies, and other tools.
• Provide detailed information regarding warranty claims. Using problem solving tools corrected issues involving part design, process, and supplier quality. This reduced warranty costs by 40%.
• Develop and communicate Product Quality Standards. Support Manufacturing in achieving Quality Standards adherence with Quality System tools such as Layered Audits, Potential Failure Mode Analysis, Inspection Standards, Control Plans, Supplier Problem Report/Resolution, Problem Resolution Tracking System, and Production Trial Runs’s.
Quality Group Leader, Fort Wayne, IN 2001-2004
Supervised 30+ UAW team members involved in Quality Inspection of finished products. Coached members in application of Product Quality Standards & Specifications. Assured compliance...
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