ORAYA'S RESUME
OBJECTIVES: Seeking a position requiring technical and business skills in a growing organization
SUMMARY OF QUALIFICATIONS
• Six years of quality assurance experience with technical and team management skills emphasizing in product and process improvement projects, customer relations, customer claim administration, and supplier management
• Experienced root cause analysis using Global 8 Discipline (G8D, a problem-solving method) and Six-Sigma tools to analyze corrective action and achieve quality improvement targets
• Experienced database management and data analysis using Microsoft Access and Excel and Cognos business intelligence software
• Professional strengths include quality engineering, statistical analysis, leadership, project management, customer driven management, logistics management, analytical and strategic planning
• Experienced performing training for G8D and a software application for warranty claim analysis
• Strong computer skills in Microsoft Office and familiar with some programming languages
• Strong communication skills with presentation experience to management, customers and suppliers
• Excel in multicultural and fast-paced environment
EDUCATION
Master of Business Administration – MBA (GPA: 3.864); 08/2007-12/2009
University of Baltimore/Towson University, Baltimore, Maryland
Relevant coursework: International Business Strategy, Strategic Management in Global Environment, Internet & Network Security, System Development Process, Domestic & Global Business Environment (Economics), Investment Analysis, Financial Analysis and Strategy
Bachelor of Engineering in Electrical Engineering - Power System; 06/1997-04/2001
Mahidol University, Salaya, Nakhorn Patom, Thailand
PROFESSIONAL EXPERIENCE
Web-based Instruction Analyst/Graduate Assistant; 10/2007-Present
Office of Technology Services, University of Baltimore, Baltimore, Maryland
• Develop, organize, instruct and maintain web-based class using WebTycho application
• Analyze and do trouble-shooting for users regarding functional issues of WebTycho
• Analyze the utilization of the WebTycho for continuous improvement purpose
• Analyze and generate summary of class evaluation report
Quality Engineer (Knock Down (KD) program); 03/2006-06/2007
Auto Alliance (Thailand) Company Limited, Pluakdang, Rayong
A Ford & Mazda Joint Venture, manufacturing trucks for domestic and export markets.
Department of Quality, Market Quality Operation Section
• Acted as a KD customer contact point for part, manufacturing and claim matters
• Analyzed and processed complaint claims from export KD plants in Malaysia, Vietnam and India
• Prioritized, investigated and analyzed claims by managing a cross-functional team of 5 people: manufacturing engineers, process engineers, design engineers, part vendors and packing supplier
• Led claim analysis using Six-Sigma tools and Global 8 Disciplines (G8D) problem-solving method for corrective and preventive actions with the cross-functional team to reduce claims and achieve customer satisfaction
• Achieved 10% KD claim reduction annually by improving manufacturing and packing process
• Handled claim administration, such as, receiving and approving, replacement shipping and supplier liability charge-back process
• Maintained and analyzed KD claim data using Microsoft Access and Excel
• Prepared presentation and published KD claim report to management, suppliers and customers
• Supported new model launch relating logistics, packing and part quality by doing unpacking inspection at the KD plants to evaluate and ensure the first shipment quality met customer requirements
• Conducted G8D training class for AAT staff
• Performed supplier process audit and internal process audit for ISO16949 and 5S (a system of continual improvement)
Quality Engineer (Warranty Specialist); 01/2003-03/2006
Department of Plant Vehicle Team (PVT), Quality Strategy Section
• Analyzed, monitored and maintained warranty database using Microsoft Access and uploaded to Data Cube, Ford Warranty database, in Dearborn, Michigan
• Prioritized top concerns from customer satisfaction concerns indicated in surveys and top warranty claims, led quality improvement projects and followed up action according to the timeline
• Manage vehicle quality improvement projects and achieved yearly warranty reduction target at 10%
• Contributed to failure analysis and problem-solving with cross-functional team to solve warranty claim concerns (inspecting and testing parts, working with suppliers for corrective and preventive action) using Six-Sigma tools, such as, DMAIC and SPC
• Managed a cross-functional team of 5 individuals, assigned tasks and motivated to meet deadline
• Communicated with customers both domestic and export markets regarding claims data and defect part collection and to report out the corrective action for dealer repair ...
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