San Jose, CA 95124
Technical writer 1; experience writing proposals, functional descriptions, functional specifications,
instructions, analytical reports, empirical research reports, blueprints, user guides, manuals, presentations
and working with team members conceiving, planning and bringing to fruition various projects.
Computer and Software Skills
• Software Tools:
Adobe FrameMaker, Acrobat, Photoshop, Paintshop Pro, Microsoft Word, Excel and PowerPoint.
Familiar with XML/DocBook/DITA, XHTML, HTML, Adobe Flash and Dreaweaver CS4.
• Operating Systems:
Windows (2007, XP, 2000, 98, 95) and DOS.
Affiliations
• Society of Technical Communication
• FrameMaker User’s Network
• Technical Communication Center
• DITA.XML Forum
• World Wide Web Consortium (contributor)
Work Experience
Sales Specialist, Expo Design Center, San Jose and Concord, CA, 2004 -2009
• Integrated high-end appliances into kitchen design projects through team interaction involving
kitchen / bath designers, customers and contractors.
• Motivated customers to purchase retainers for kitchen and bath design projects.
• Strengthened customer confidence through quick and efficient problem solving.
Sales Specialist, Home Depot, Stockton and San Ramon, CA, 2000 -2007
• Revised department’s signing system to display products more distinctly.
• Structu...
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