OBJECTIVE
To obtain a position in a professional environment that may apply my knowledge, education, and work experience while also providing an opportunity for growth and advancement.
EDUCATION
Osmania University, India
B.S. Computer Science
Bradley University, Peoria, Illinois
M.S. Computer Science
TECHNICAL SKILLS
Languages: C#, T-SQL, XML, HTML, C, C++, JAVA, PROLOG, PL/SQL, VCL, CPD, EVD, DCL,
PLC Simulation
Networks: Windows NT/2000, LAN/WAN hardware, remote access (Microsoft, Citrix MetaFrame, VNC, etc.), wireless (IEEE 802.11b)
Web Software and Tools: Rational Clear Case, Apache Web Server, PHP, Java Servlets, IIS, Dream weaver, Flash and fireworks, Adobe Photoshop7.0, Remedy,
Change Management, Concept V2.6
Applications: TMA Systems, Hummingbird Exceed 2007/2008, XviewNT, DNP3 Communication Protocol, Allen-Bradley, SCADAPack, HSQ, Yokogawa, Telog Systems (TRM, TEC, TFW, TCC, TWM)
Operating systems: WINDOWS NT/2000/ XP/Vista, Macintosh, HP-UX, LINUX, VMS
Databases: Microsoft SQL Server 2000/7, ORACLE 9i, MS-Access, MySQL
ETL Tools: Informatica (Power Center 7.1.2/6.2/5.1), Data stage
Data Base Tools: Toad, SQL Navigator 4.0, SQL Loader
Data Modeling: Erwin 4.1/4.0/3.5
Programs: Xdraw, MS Visio
Reporting Tools: Cognos ReportNet, Cognos 8, Business Objects, RDU, RDE, RDP, TREND, EVR
WORK EXPERIENCE
City of Fort Worth
IT Technical Support Analyst Jan 2009 – Present
Responsible for operation and maintenance of SCADA and TMA network to include database software design and architecture.
Performed routine maintainence of SCADA servers, including daily-to-annual site backups, restoration of historical data, creation of usage reports, and compression of large files for all water plants with City of Fort Worth.
Supervised and lead in the installation, architecture, integration and maintenance of PLCs to HMI/SCADA systems in water production/waste water facilities.
Developed and validated graphics using HSQs Xdraw graphical user interface software.
Developed and tested Miser Points on SCADA network.
Produced and managed SCADA control system training packages, and trained operator and maintenance personnel.
Knowledgeable in MISER, Telemetry, SCADA, Process Automation, Change Management, PLC Simulation using FBDs/Ladder Logic, and Facility Management application.
Worked with technicians, vendors, and contractors to activate the RTU’s to integrate with SCADA network.
Configured and tested network systems/servers and troubleshoot, diagnose and resolve process control problems.
Created Algorithms, programs, and formulas on HSQ applications.
Implemented upgrades of control systems on SCADA network.
Served as SCADA, TMA and Telog systems administrator by creating user profiles, permissions, and security, including installing Hummingbird Exceed 2007/2008, XviewNT, TMA and Telog systems applications for water department employees.
Developed and administered operations manual and training for TMA application to multiple departments and new hires within water department whilst providing on-going support.
Supervised and worked with SQL Server DBAs to design, back-up, and restore data during the TMA Enterprise application upgrading process, leading to the task of clean-up, transition and re-structure of the TMA database using SQL queries through SQL Server 2000.
Environment: Windows XP
Auto ECM Electronics
Network Support Engineer 2008
Managed network operations to include; troubleshooting, network connectivity, installing & maintaining routers; user profiles, reporting operational status, and performing backups.
Administered company networks (LAN) and provided second-tier support.
Performed routine preventive maintenance on hardware and software.
Provided technical support and user trainings to all company users.
Developed and maintained technology policies, standards and procedures manual.
Environment: Windows 98/98SE, 2000/ME/2003, XP, Vista, Macintosh Classic/10.1-10.4
Verizon Inc.
Fiber Customer Support Analyst 2006 – 2008
Served as the initial point of contact for fiber customers concerning their voice, video and data services.
Provided activation support and order status to customers.
Created trouble reports as well as analyzed and isolated trouble conditions.
Initiated service order corrections and changes.
Sorted troubles into User, Voice Network, Data Network, Video Network and Outside Plant categories and providing trouble resolution and closeout.
Strong understanding of PC hardware/software functionality and networking components such as routers, LAN topology, Ethernet and Network Interface cards.
Environment...
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