PERSONAL PROFILE
Highly committed Communications Engineering graduate possessing good communication and interaction skills with different levels of people. Self- motivated, determined and confident, with high work ethics. A good team player, able to work long hours under minimum supervision efficiently and regularly meeting up with deadlines individually. A fast learner, with strong research abilities and capabilities to acquire new skills.
4 years working experience in the telecommunications and electronic systems field, with Comm Verge, Hewlett-Packard Malaysia and IBM UK.
SKILLS & ACHIEVEMENT
Skills
• Excellent interpersonal, communication, presentation and writing skills
IBM Unified Messaging/Communication System server support
• Experienced in handling high severity situations and server monitoring
tools
• Outstanding problem solving skills, including the ability to meet a
business requirement with a technical solution
• Experienced in Cisco Systems based technologies, VOIP and Telephony
(IPT – Avaya, Hicom, Siemens) systems implementation, troubleshooting
and supporting
• Proficient with TCPIP networking, LAN/WAN network infrastructure
• Knowledge of UNIX system administration
• Carried out Quality Analysis for IBM Unified Messaging System
• Exposed to wireless communication technology (Wireless Broadband
Internet)
• Experienced in setting up base stations at the top of buildings,
installation and base commissioning followed by testing procedures
• Worked in a team to ensure network connections are well configured and
also in charge of maintenance in powering up cables and cable sweeping
to optimize transmissions
Team Working & Leadership
• Acting assistant manager of operation and have taken responsibility of
queue monitoring according to SLA, daily volume projection, BOD
(Beginning of Day) reports, EOD (End of Day) reports, and conducting
daily briefing at early and end of day for a team consisting of 20
staffs (HSBC)
• Available to help with other level support on an as needed basis,
participate in team meetings as well as work effectively and
cooperatively with other team members.
Effective Communication
• Sensitive handling of clients with full consideration, and all issues
resolved effectively retaining goodwill of customer.
• Excellent communication and liaise skills with clients, maintaining
work procedures and ethics at all times.
• Written communication skills - team performance report, department
workload report submitted daily, weekly and monthly to higher
management.
IT Skills
• Microsoft Office Word/Excel/PowerPoint/Outlook – Advance
• Lotus Notes (IBM software application) – Advance
Engineering Related Software Skills:
• PSpice (Circuit Simulation) - Advance
• Xilinx (FPGA) - Intermediate
• NI Multisim and NI Ultiboard (PCB Design) - Advance
Languages
• English
• Malay (National Language)
• Tamil (Mother Tongue)
• Spanish
EDUCATION
Oct 2007 - Upper Second-Class Honours (2:1) Degree of Bachelor of Engineering in COMMUNICATIONS ENGINEERING
June 2010 - University of Portsmouth, United Kingdom
- IET (Institution of Engineering and Technology) Membership
(1100157135)
- ICTTech TMIET recognition
SUBJECTS COVERED :
• Engineering Analysis
• Digital Broadcasting
• Digital Electronics and Microprocessors
• Digital Signal Processing
• Analogue Electronics and Circuits
• Network Modelling and Design
• Electronic Communications
• Network Security
• Data Communication and Networks
• Individual Project – Microcontroller Programmable Function Generator
• RF Engineering
May 2002 - Diploma in Telecommunications Engineering Multi...
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