Objective To be selected for a position where I can effectively employ my education and experience.
Summary Thirty years of clerical / administrative experience with the Prince George’s County, Maryland Police Department demonstrating exemplary service in progressively responsible positions that have become more technical as the department has implemented new technologies. A self-motivated, results-oriented professional who is adept in problem solving, perseverance, and flexibility, and who possesses strong ethical values and refined human relations skills.
Education and Training Successfully completed course work addressing topics including, CPR, document editing for accuracy, basic sign language, payroll processing, and computer related courses such as Microsoft Office, Vista, and WordPerfect, court testimony recording, Early Warning System database. Possesses proficiency in Microsoft Word, Excel, PowerPoint, and Access.
June 1978 High School Diploma Gwynn Park High School Brandywine, MD
Specialized Experience February 1993 to Present Administrative Aide I/II Prince George’s Co. Police Department Landover, MD
After promotion to Administrative Aide, I transferred to the police department’s Special Operations Division, as the commander’s secretary where I received the commander’s guests and maintained his schedule of appointments. Received, logged, sorted, and forwarded all incoming mail and general correspondence. Prepared correspondence on agency letterhead for the commander’s signature. Became proficient with the confidentiality and security necessary in handling of all official matters, correspondence, and files within the division. Obtained background information to ensure inquiries were properly directed and referred callers to appropriate resources within the department. Posted and verified complex timekeeping for each employee’s payroll keeping in mind labor contract provisions to accurately record all such time and attendance. Ensured the timely forwarding of payroll records to the Office of Fiscal Affairs. Served as the acting secretary in the deputy chief’s office at headquarters during the incumbent’s absence. After promotion to Administrative Aide II, I transferred to the police department’s Internal Affairs Division, where I prepared correspondence on agency letterhead for the commander’s signature. Transcribed audio and videotaped interviews and interrogations ensuring accuracy and attention to detail with minimal direction from my supervisor, and setup incoming complaint case files to initiate investigations. Managed official recording of trial evidence and testimony for administrative hearing boards as required. Provided orientation for, and trained newly hired personnel. I was requested to temporarily serve as the secretary for the police department’s Director of Psychological Services during the incumbent secretary’s absence. For six months, I performed secretarial/administrative work intended to relieve the office director of administrative detail. Worked independently with highly sensitive and confidential office matters and maintained complete confidentiality regarding office clientele. Duties included maintaining the director’s appointment calendar; typing letters, memoranda, narrative reports, or related materials from dictation to produce final documents using appropriate formats and computer equipment; maintaining the office records and filing systems; researching and compiling the information for timely submission of office reports; ordering office supplies; keeping track of and recorded working hours and leave status on pay sheets for office employees; receiving gu...
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