Roles Performed
Solutions Engineer… Customer Support/Analyst… Software/Hardware Test… Applications/Field Service… GIS Analyst… Sales Engineer… Consulting/Advising… Implementation/Delivery… Product Development… Product Specialist… Digital Storage/Cloud… Technical Account Mgr.… Desktop/Help-desk… QA/Reliability…
I am a people oriented person and enjoy working directly with customers. I find this type of work very rewarding and interesting because I need to understand exactly what customers are doing and what are their business needs and requirements. I am experienced in working with and presenting to end users, engineering and management teams, and entire agencies as one of the main contacts to a client base that is knowledgeable, technical, and often in operation-critical functions. I enjoy traveling and meeting a wide variety of customers. I have always liked technology, computers, equipment, software and hardware. I am a highly capable and technical professional who likes to research, use tools to dig deep and understand complex issues, and enjoy sharing my knowledge and experience to help others understand the world around them. I enjoy core team environments and also work independently to identify solutions and resolve customer issues.
CORE COMPETENCIES
Excellent analytical, problem solve, research skills, people-oriented personality
Software/Hardware Diagnostics, Performance/Benchmarking, Load Generation
Geographic information system (GIS) Software, Geo-spatial data analysis
Communication, Organization, Time Mgmt. Skills
Consultative Sales, Cold Call, B2B, Lead Generation
Mapping & Analysis Applications, ArcGIS, ArcFM
Consulting, Advisement
Tier III Troubleshooting
SMART Grid/Energy
Process/Analyze, Feasibility Assessments
Understanding of RDBMS concepts, SQL Server, Oracle
Value Proposition, Presentation Skills
Develop Marketing & Sales Strategies
Independent, Self-Motivated, Team Player
Prospecting, Identify Potential Sales Opportunities
Work in a dynamic fast paced environment
Analyze Complex Problems
Knowledgeable of Electric, Water, Gas and Fiber Utilities
CAREER MILESTONES
Participated in industry recognized TUG / Link User Conference providing product knowledge expertise to GIS and Smart Grid professionals, utilities and communications providers from around the world. (Schneider Electric/Telvent)
Developed Python parser to identify client machine vs. RDBMS software performance issues. (Schneider Electric/Telvent)
Developed ArcGIS Server platform with GIS mapping services and geoprocessing services utilizing ArcGIS and ArcFM databases, sharing the platform with internal stakeholders for training, demonstrations and testing. Schneider Electric /Telvent)
Selected as Systems Analyst providing technical support to American Express worldwide. (IBM)
Attended University of Farmers (California) Professional Sales Development picked as Best Practice Award in recognition of its Reserve/Career Builder Leadership Training program for new insurance agents. (Farmers Insurance)
Developed enterprise class software test lab supporting new market opportunities and underpin successful Business Development initiatives, qualifications included OS & application software, sub/systems storage & controllers, consumer electronic devices & computers, systems/product integration, design support, field reproduction and customer qualification. New market revenues: first yr 13M, second yr 18.2M, yrs 3-5 $153M+. (Seagate)
Troubleshoot, Isolated/resolved a 75K DPPM ongoing issue in a highly integrated embedded Linux Set-top box environment impacting global markets. $250M+ gross revenue reclamation. (Seagate)
International Consumer Electronics Show exhibitor, demonstrator and technical consultant. (Seagate)
Promoted to West Coast Americas Business Development Sr. Test Engineer. (Seagate)
Develop, tested & deployed first-to-market wireless 802.11 personal storage devices shown at CSE, cost effective web/application servers, digital storage consumer electronic equipment and devices, In-dash GPS systems, co-developed/tested Quad Tuner DVR High-Definition Set-top box. (Seagate, Motorola, HP, Apple, Mercedes-Benz)
Developed 1st in company multi-initiator test platform for Linux kernels, implemented first in company multi-threaded Windows software test environment. (Seagate)
Develop software test platform and marketing/design consumer electronics specification for first in company multi-threaded/client performance test suite for Linux, Windows, and Solaris OS computer systems. (Seagate)
CAREER PATH
Schneider Electric (formerly Telvent) …. …. …. …. …. …. …. …. …. …. …. …. …. …. …. …. …. …. …. …. …. …. Aug 2012 – Present
GIS ANALYST CUSTOMER SUPPORT ENGINEER, Energy & Infrastructure \ GIS Geo-spatial Services – Ft Collins, Colorado
Provide technical support to utility companies across the globe, state and local government utility teams, and private consulting firms with implementation and integration of GIS software applications, setup and upgrade.
Provided WebEx, email, online and ACD phone support for NMR products and accessories: HW, SW and Applications effectively identifying service issues, training gaps and new features for product improvements.
Supported internal / external customers with installation, deployment and upgrade of MS SQL Management Studio and Oracle SQL Developer applications for use with ArcSDE geodatabases.
Provide technical support to internal / external customers and end users in the implementation, setup and utilization of several Schneider Electric and ESRI GIS products including ArcFM, Designer, Session Manager, ArcFM Server, ArcMap, ArcGlobe, ArcServer as well as Microsoft SQL Server and Oracle SQL Developer to visualize, analyze and share geographic data.
Write SQL queries for Oracle / SQL Server databases; manage RDBMS with SQL Server Management Studio and Oracle SQL Developer, update user data with scripts in order to correct issues causing application errors, and investigate and resolve computer OS, RDBMS database configuration, software, and customer education issues.
Perform Tier III Troubleshooting, develop interim solution paths, identify and communicate workarounds, and provide options and recommendations for resolving all software and hardware technical issues.
Utilize application python and VB scripting tools and read software code to support troubleshooting.
Acted as liaison between development, testing, and installation functions and other internal business units such as: Marketing, R&D, Manufacturing, and Field Service. Collected and statistically analyzed data on products failures, identified and prioritized solutions, presented resulting data to management of various business units.
Product knowledge expert to all internal/external customer, consult and advise on technology requirements, product upgrade migrate on paths, and up-sell product offerings.
Analyze and resolve broad ranging issues with non-functioning systems and help customers maintain the reliability ...
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