Multifaceted, driven and hard-working professional seeks position that requires a process-innovator with the tenacity to significantly enhance operations and enhance the bottom line. Brings 15+ years of solid technical acumen with strong proficiencies in various environments. A team player.
Summary of Capabilities
•Strong understanding of system integration in converging and evolving technology environments.
•Experience with running various test tools to exercise and measure product performance.
•Ability to “follow through” testing requirements from inception to completion.
•Exposure to various database platforms; Sepine Testtrack, Oracle SQL.
•Strong communicator through clear, precise, and complete documentation.
•Keen ability to quickly assimilate new ideas, systems, and implementation of software and hardware interactions.
•Talent for interfacing with other engineering disciplines and company groups to meet overall product design requirements; mentoring and training /guiding when needed.
•Diverse hands-on background of various system platforms using equipment from Cisco, Motorola, Dell, IBM, Broadcom; for various voice/video/audio services.
•Strong multitasking ability with sound judgment to prioritize.
•Manage and administer product reworks / customizations warehouses and elsewhere.
•Group champion for ISO 9001 certification and compliance
•Analytical and high attention to detail as it pertains to tasks and assignments.
•Strong team player to the success of company objectives.
•Self-starter and motivation toward continued personal development to increase effectiveness of business objectives.
•Quickly grasp technically challenging advanced concepts and platforms.
•Seasoned technical trainer
Technical and Engineering Skills
Application Layer
DHCP, DNS, FTP, HTTP, MGCP(NCS), RTP, SIP, SNMP, SSH, Telnet
Transport Layer
TCP, UDP
Internet Layer
IP (Ipv4, Ipv6 currently learning)
Link Layer
Media Access Control (Ethernet, DSL, 802.11x, RF)
Tools/Apps
Wireshark; Mgsoft; Sharepoint; Testtrack; Config Editors; Cisco Network Registrar; Ookla Speedtest; HTTP web management; SMNPc Manager; HTML; MS Office, Linux
Information Technology Programs Comptia: A+, Net+, Microsoft Networking Equipment and Distributed Networks
Spectrum Analyzers
Oscilloscopes
Cable Network Provisioning Software
WAN/LAN; Routers; Switches
Data Over Cable Systems Interface Specification (DOCSIS)
PacketCable
RF signal processing
Element management systems
Hybrid Fiber Coaxial transport
Multi-channel optical transport
Multi-hub, Client/Server full motion video/audio/data networks
Interactive video conferencing scheduling software
Commercial audio/video processing
Device control systems
Pro Audio Mixers/ Amps / Processors/ Speaker management
EMPLOYMENT HISTORY
CUSTOMER TECHNICAL SUPPORT ENGINEER 2008- Present
Technicolor (Thomson), Indianapolis, IN
Support Group Lead for the following areas
Communications & Product Performance & Environmental Acceptance
•Serve as the "how to?" expert for all online databases, issue tracking, and online communications systems used.
•Lead fulfillment of Customer “Performance and Environmental” requirements for new product introductions.
◦Satisfy Customer P&E aggregated, pre-product evaluation testing reports deliverable requirement for new product.
◦Satisfy Customer P&E onsite evaluation testing requirement for new product introduction, by managing resources, and testing processes.
•Manage CTS(Customer Technical Support) training library, including recording, logging, promoting and distributing DVDs of training sessions targeted at CTS.
•Manage Software Configuration Management & Tracking (SCM&T) System.
•Manage product reworks and customizations Technicolor warehouses and elsewhere.
•Liaise with various After-Sales and R&D and Engineering groups.
•Group Lead for ISO 9001 certification and compliance.
•Architect and manage the WW Customer Technical Support issue tracking system (Testtrack).
•Author, organize and publish online customer communications website contents.
CORPORATE PURCHASE & INVENTORY MANAGER 2007-2008
NewWave Communications, Sikeston, MO
•Manage ( 7) Divisional Warehouse locations serving 115,000 customers located in Missouri, Kentucky, Tennessee, and Illinois.
•Create inventory standards and procedures for warehouse operations.
•Control and process all purchase requisitions for material needs ( installations, system maintenance, and extension projects).
•Analysis and create reporting methods for equipment loss.
•Manage customer premise equipment recovery efforts for the company.
SUPPORT ENGINEER 2005-2007
Thomson / RCA , Indianapolis, IN
•Customer Technical Support / System Test Engineer for Thomson cable product lines (Cable Modems, Wireless Gateways, EMTA’s).
•Develop and conduct product training on Cable / Broadband and Networking technologies.
•Interact with cable operators test, evaluation, installation, and network management engineers and technicians.
•Support new VOIP initiatives and wireless integration, certifications, field trials.
SYSTEM TECHNICIAN 2005
SWC (South Western Communications), Indianapolis, IN
•Specialize in System upgrades and rebuilds as used in educational and medical environments, including HFC and legacy CATV.
•Optimize performance of existing broadband networks.
•Configure and support new technology digital video systems for media retrieval.
ACCOUNT EXECUTIVE & REGIONAL FIELD SUPPORT 2003-2004
North American Satellite Corporation (NASCorp), Goodlettsville, TN
•Responsible for maintaining and expanding Dealer base in 5 States.
•Solicit new Retail Dealer business in various markets (Propane marketer, Satellite industry, and Independent Radio Shack dealers).
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