Summary:
A dynamic Sales Engineer and Technical Account Manager with proven experience in a variety of technologies and functional areas with concentration on information management, NAS/SAN storage, document management, email archiving, backup & recovery unstructured data classification & retention automation and Electronically Stored Information (ESI) management for eDiscovery. Possess solid analytical, problem-solving, and interpersonal skills. Exceptional ability in multitasking, performing under pressure in fast-paced environments, interfacing with internal and external customers, and working independently or as a team, Self-motivated, extremely detail-oriented, and eager to learn
Skills:
Systems: eMail Archiving, Business Continuity planning, Backup & Recovery, Replication, Virtualization, Storage (NAS, iSCSI SAN, FC SAN), ESI Processing (Identification Processing Review & Litigation Hold software), Content Management, Document Management and Active Directory
Vendors: Symantec, VMware vSphere, Xerox DocuShare, DataDomain, Coraid NAS & SAN, EMC Storage, Mimosa Systems, ViewWise DMS, NovaStor, Ahsay and Laserfiche
Platforms: Windows AD, Exchange 200X, Linux and VMware
Databases: MSSQL Server
Others: MS Office, CRM, Trilingual in French, English and Arabic
Experience:
Sales Engineer
NovaStor Corporation, Agoura Hills, CA 10/10 - Present
Assist the sales team by offering technical expertise and meeting customer requirements
Manage Proof-of-Concept engagements throughout the entire sales cycle.
Manage objection related to lack of features and drive the sale forward
Member of the QA Taskforce: Prioritize and recommend improvements and bug fixes to QA
Member of NovaQ: Improve product usability and minimize online sales returns
Provided technical consulting, training and documentation.
Develop Competitive Analysis papers and distribute to sales team
Host webinars and product (s) demonstration
Perform installs and upgrades at customer site
Sales Engineer Implementation Specialist and Business Development
Incorp eDiscovery Inc (eDiscovery Ready), Long Beach, CA 06/07 – 09/10
Designed, implemented administrated, supported and sold document management.
Designed, implemented administrated, supported and sold email archiving.
Gathered customer requirements/budget. Developed Statement of Work (SOW) and proposal
Designed, implemented administrated automating collection, classification and retention.
Selected products that integrate with each other to consolidate searches and litigation holds.
Designed and implemented backup strategy including B2D and offsite tape rotation
Designed and developed a cross-sell system for all products/services including outside partners
Provided technical consulting, training and documentation.
Hosted webinars and product (s) demonstration mimicking customer environment and vertical
Involved in the complete sales cycle from lead generation to presales, post sales and sales close
Relationship selling. Member of ARMA, ALSP, ILTA, Legal I.T network. Etc….
Regional Manager International
Laserfiche, Inc, Long Beach, CA 07/06 - 05/07
Manage Value Added Reseller (VAR) Program for over 40 channel partners.
Manage internal account team.
Create Annual Business Plan.
Drive incremental revenue through channel partners to achieve Company’s revenue objectives for the territory
VAR recruitment, development, training, and consultation
Establish strategic partner alliances
Refer opportunities to the most qualified channel partner
Doubled the VAR Chanel in the Middle East, India & Euro-Africa
45%+ ...
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