Professional Objective
Multi-talented Network certified professional seeking a challenging position that will fully utilize an in-depth background in all areas of Information Technology. Desire a leadership position in a quality driven company that will provide a challenging opportunity to significantly contribute to its sales, profitability, efficiency, and organization.
Currently hold high visibility position and have earned a reputation for consistently making a difference and increasing company profitability and customer satisfaction. Well versed in building and establishing operational activities that are aligned with mission, vision, values, and guiding principles. Extensive interpersonal skill with the ability to collaborate with diverse individuals at all levels of management and personnel.
Professional Experience
Education Networks of America Inc. 1999-Present
Nashville,TN
ENA (www.ena.com) is a managed network service provider in the design, deployment and management of network and communication services for school systems, libraries and governments in multi-states.
Director of Engineering (Information Technology)
Leader and champion of IT strategies, standard frameworks, and transformation/optimization roadmaps for privately held $55 million IT Company. Serve as the primary interface point and reports directly to the Chief Technology Officer. Demonstrated sales experience in both pre and post-sales situations. Provided leadership, direction and guidance to a team of professionals in multiple states. Manage annual operating budget of more than $2 million. Demonstrated knowledge of large Enterprise LAN/WAN environments, state and city level project leadership and senior level technical management.
• Successfully led the architecture and support of a 5000+ node Cisco Powered MPLS network. Established standards, procedures and expert support concerning all facets of the enterprise infrastructure including all Network, Systems, Telecommunication and MIS related services and functions within the company.
• Provides advanced technical consulting and advice to others on proposal efforts, solution design and systems management.
• Provide superior sales support and technology leadership to multi-state account managers. Travel to customer locations, architect solutions, and deliver technical presentations to all levels within a client opportunity.
• Established disciplined scope of work procedures and controls to ensure a complete, consistent and predictable methodology in meeting customer requirements. Resulted in cost savings, enhanced quality and service reliability, and improved customer satisfaction, while boosting team innovation and coordination.
Professional Experience
Education Networks of America Inc.– continued
Director of Network Engineering 2006 to 2008
Responsible for hands-on multi-state architecture, support and growth of the enterprise network infrastructure. Activities included design, installation, integration and ensuring interoperability of conceptual and tactical solutions to customers’ requirements. Managed relationships with vendors, internal and external customers, and shareholders. Successfully managed multi-state IT projects including company initiatives.
• Provided Engineering and technical pre-sales support to Customers and Sales team. Presented Engineering designs and assisted in closing major sales proposals to all levels of customers.
• Personally researched, recommended, implemented, and supported current and new technologies for overall infrastructure improvement and expansion. Collaborated with the Finance, Marketing and Sales teams on pricing, promotions and sales strategies for new IT products and services.
• Experience in a broad range of networking products and tools and applied network management concepts such as Cisco Routers, Cisco IOS, Cisco Catalysts Switches, Microsoft Enterprise Products and SIP/IP based Voice solutions.
• Recommended strategies and worked collaboratively with the C level Executives regarding deployed technologies, resource needs and operating policies and procures to ensure attainment of corporate and customer technology goals.
Director of Customer Services 2003 to 2006
Served as the primary interface point and report to the Executive Vice President of Operations. Assisted in direct technology initiatives including network infrastructure design, budget planning, technology research, implementation and support. Provided leadership and direction to Field and Network Operations employees in multiple states.
• Optimized Team Performance & Productivity. Empower staff with best practice tracking and escalation procedures coupled with ticketing and network management software to enable continuous improvement, and proactive problem solving.
• Maintained & evolved a stable, reliable networking environment. Directed the continuous secure operation and maintenance of networking infrastructure. Ensured that services provided were of high quality.
Professional Experience
Director of Field Engineering 2001-2003
Responsible for hands-on architecture, support and growth of multi-state customer network and customer premise equipment. Activities included design, installation, integration and ensuring interoperability of conceptual and tactical solutions to customers’ requirements. Managed relationships with multi-state vendors, internal and external customers, and shareholders. Successfully managed IT projects including company initiatives.
• Ensured Effective & Efficient IT Infrastructure Operations. Evaluated systems and tools used within the IT function and drove process improvements and standardization to reduce/eliminate inefficiencies. Responsible for statewide network deployment in two states. Provided corporate support training to employees on new technologies.
• Improved IT Team Performance. Aligned three diverse and overlapping IT groups into one cohesive performance-driven and customer-focused team. Defined and executed effective resource management practices and repositioned the IT team from reactive and incident-driven to proactive and project-based, improving overall productivity.
Senior Field and Wireless Engineer ...
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