Citizenship: United States Citizen
Clearance: Top Secret Clearance SCI CI Poly
WORK EXPERIENCE:
Advanced C4 Solutions (5/2010-Present) Jr. Network Engineer Technician/Network Administrator
I am the lead for the morning shift. I am responsible for customer service support where I diagnose network issues and resolve it by reterminating the fiber line at the workstation and at the switch. I work in the server room and have knowledge about the switches and routers. I run cables to a variety of networks from the unclass side to the higher classified side to the entire building. I set up computer workstations from ground up by setting up network connectivity to where the computer is up and running. To include making sure it has an IP and to make sure it has a image on the workstation. I am able to remote into the servers and change the VLANS within the switches through telnet. I also perform a variety of systemadmin duties too as well to include software install and troubleshooting not only on the network connectivity side.
Five Rivers (3/1/2010-5/2010) Systemadministrator Tier II-III
I am responsible for customer service support, where I diagnose, troubleshoot, and resolve customer related issues in regards to the Windows operating system, hardware, software, and user interface environment. I troubleshoot a variety of systems as well as Blackberrys in addition, I sync the blackberries wirelessly. I am able to go on to the Blackberry Server and add and delete customer on to the server in order to get new pins. I am able to navigate on to veritas network manager in order to do restores from anything from profiles, personal folders and anything on any server. I resolve remotely by logging into customer’s workstations using DameWare or Remote Desktop Connection, Remote Assistance, and provide on-site service. I maintain user accounts, networks profiles, and shares using Active Directory, Exchange 2007, and User Manager. I install and maintain Windows XP/VISTA and other software products such as Adobe Pro, Flash ActiveClient, ClassifyIt, Tumbleweed, Microsoft Office 2003/2007, Visio, Project and other software required. I am responsible for resetting/unlocking Common Access Cards (CAC) and other user accounts and help users register their certificates so that they can access websites that require such certificates; as well as assisting our customers in sending digitally signed and encrypted emails. I reset profiles, fix profiles, make new profiles, and restore old profiles. I assist customers with providing them technical support, as needed such as creating, closing, and deleting accounts in Remedy. I configure network printers, local printers and other duties as assigned or required to be performed. I am able to also reimage computers and add them to the domain. In addition, I able to change out peripheral devices to the workstations.
L-3 COMMUNICATIONS (10/2009-2/28/2010) – Technical Support Technician,
FT Belvoir, VA Hours per week: 40
I am responsible for customer service support, where I diagnose, troubleshoot, and resolve customer related issues in regards to the Windows operating system, hardware, software, and user interface environment. I troubleshoot a variety of systems as well as Blackberrys in addition, I sync the blackberries wirelessly. I resolve remotely by logging into customer’s workstations using DameWare or Remote Desktop Connection and provide on-site service. I maintain user accounts, networks profiles, and shares using Active Directory, Exchange 2007, and User Manager. I install and maintain Windows XP/VISTA and other software products such as Adobe Pro, Flash ActiveClient, ClassifyIt, Tumbleweed, Microsoft Office 2003/2007, Visio, Project and other software required. I am responsible for resetting/unlocking Common Access Cards (CAC) and other user accounts and help users register their certificates so that they can access websites that require such certificates; as well as assisting our customers in sending digitally signed and encrypted emails. I reset profiles, fix profiles, make new profiles, and restore old profiles. I assist customers with providing them technical support, as needed such as creating, closing, and deleting accounts in Remedy. I configure network printers, local printers and other duties as assigned or required to be performed.
ALTA IT (4/2009-09/2009) - Training Tech, Quantico, VA, Hours per week: 40
I perform day-to-day administrative tasks in support to help the day to day operation for the FBI. I maintain information files and processing paperwork for the instructors and the students. I add all students into the system and maintain their paperwork for the entirety of the course. I prepare classrooms and conference rooms for each location at the training facility. I maintain classroom and classroom computers. I collect all course evaluations and tabulate for instructor. I file and retrieve documents, reports, and records. Perform general office duties such as ordering supplies and maintaining records. Providing information to supervisors, co-works either by telephone, in written from, email, or in person. I have constructive and cooperative working relationships while maintaining them over time. Having deadlines, I prioritize, organize, and accomplish the mission at hand. On a day to day basis, I have work that was given to me short notice and completed it within the time frame they would like it.
Pentagon Federal Credit Union (10/2008 – 4/2009) – Teller, Alexandria, VA, Hours per week: 40
I open and close the store, which involves the removal of monies from the vault and the assurance that drawers are filled with the prescribed amount of monies. I assist customers with their account information. I process the payments of loans, credit cards and other customer credit needs. I provide saving and credit card rate information to customers and answer financial questions, as deemed appropriate. I am responsible for various amounts of monetary cash transactions and am responsible for the, end of business day, correct amount of monies.
US Army, Military Intelligence Command, (04/2007 – 12/07) – Military Intelligence Officer, Fort Huachuca, AZ, Pay Grade: Lieutenant, Hours per week: 40
I serve as a commissioned officer while assigned to the Military Intelligence Command. My primary duties were to analyze and interpret open source and confidential information then disseminated it to the proper source, based upon a need to know of the classified information. Additionally, I briefed the command on the type of threat and provided advice and guidance on the action that was to be taken depending on imminent danger involved.
As a senior leader, I counseled subordinates on their responsibilities; monitored their progress and provided feedback to assist them with improving upon their military career and opportunities. I constantly sought new leadership opportunities and learned new technology on new programs, which the military intelligenc...
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