ELLEN B RMA/PHLEBOTOMIST
SUMMARY OF QUALIFICATIONS
„« Talented and results-driven Registered Medical Assistant with considerable knowledge and expertise in medical terminology, Phlebotomy, and customer service issues.
„« Significant Phlebotomy.. My experience includes, preparing patient for blood draw, calming any fears or concerns, correct order of draw, labeling, and bringing collections to their proper place.
„« Taking patients vitals such as blood pressure, pulse, and respiration, capillary draws, preparing specimens, handling injections, disposing bio-hazardous materials, handling laboratory tests and analysis, charting and educating all essential information to and from patient,.
„« Excellent interpersonal, communication, computer, and organizational skills combined with ability to deal with people and help them solve their problems efficiently.
„« Extensively comply with OSHA and HIPAA regulations concerning patient privacy issues.
„« Certifications: Registered Medical Assistant #280321;
„« Phlebotomy: American Society of Phlebotomy Technicians # 630929100013, CPR.
EDUCATION
ECPI COLLEGE OF TECHNOLOGY, Concord, NC ~ Diploma in Medical Assisting ~ May 2009 ¡V July 2010
THOMAS HEALTHCARE, Charlotte, NC ~ Certification in Phlebotomy ~ August 2010 ¡V October 2010
EXPERIENCE
CONVERGYS ¡V Charlotte, NC November 2010 -Present
Customer service advisor
„X Give all types of directions,.
„X Take care of all of customer concerns
„X In emergency situations, keep customer online and keep customer calm until emergency services are there.
„X Send roadside assistance Answer phone for OnStar customers.
„X if necessary
„X Take care of all types of roadside assistance including roadside assistance, unlock doors, stolen vehicles and vehicle diagnostics
LABCORP - EXTERN, Charlotte, NC October 2010-October 2010
Phlebotomist
„X Did over 100 sticks plus the sticks that were done at Thomas Healthcare
„X Roomed patients and identified patient.
„X Checked to see what blood tests were necessary and took out correct materials necessary.
„X Calmed any fears that patient might have.
„X Made sure that patient was ok and ready to leave office.
„X Did correct order of tube blood draw, labeled, and brought to correct lab area.
CONCORD INTERNAL MEDICINE ¡V EXTERN, Concord, NC June 2010¡VJuly 2010
Medical Assistant
„X Provided rooms ...
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