Results-Driven Quality Assurance Analyst
QUALIFICATIONS PROFILE
Innovative and technically inclined professional with extensive background in quality assurance (QA) product testing and analysis. Exceptional project leader with the ability to devise, coordinate and execute dynamic test plans for the complete product life cycle. Highly analytical with proven expertise in providing comprehensive system analysis, detailed design, as well as development and integration of operating policies. Well versed in agile software development methodologies.
TECHNICAL ACUMEN
Protocols FIX, Routing/Switching, TCPIP/ UDP, MPLS, G.711 / G.729 Codec
VoIP Call Flow Analysis, Auto-Attendant, VM / IVR, Tele-Vantage Call Center, SBC Testing, Porting TNs, ACD Queue, QoS, SIP, SCCP, MGCP, RTP, Dial Plan Design
LAN / WAN Circuit Connections Frame Relay, ISDN PRI / Voice, T1 / T3, Multi-Mode / Single Mode Fiber, Wireless Access Points, PSTN
Network Monitoring/
Management Platforms Cisco IOS / CatOS, Netcool / NetScout, PROCOMM (Avaya Voice and Data Card Management), System Log Messaging, LEC Escalation
Hardware Cisco Switches, Cisco Routers, CSU / DSU Adtran Units, IBM Mainframes, Cisco IP Phones, Cisco ATA
Software VERIFIX, HP QC, TrapView, WireShark, JIRA, MySQL, TeleVantage Call Center, Linux / UNIX, Windows 2000/XP/7, Testlink, MS Project,
OMS Macgregor XIP, Charles River Investment Management System, Line Data Longview
Professional Experience
Quality Assurance Analyst
Pipeline Financial Group Inc. „X New York, NY NOV 2010-APR 2011
¡± QA Lead for front-end testing of both US and EURO versions of the Pipeline Trading System
¡± Utilized HP Quality Center to create test cases for new and existing features; executed testing efficiently under deadline constraints
¡± Conducted tests to verify both Inbound and Outbound order flow for various FIX workflows and OMS types
¡± Utilized Thomson and Wombat live quote feeds, along with market data test scenarios to verify front-end behavior, executions, and IOI workflows
¡± Investigated issues via Server logs using TrapView and an array of Linux / Unix commands
¡± Managed system process to isolate and verify back-end system integrity and functionality
¡± Updated Internal Wiki with feature and system specifications for documentation
VoIP Quality Assurance Analyst / Engineer / Project Manager
M5 Networks, Inc. „X New York, NY Jan 2005-SEP 2010
¡± Designed all of the internal quality assurance workflow policies and practices guaranteeing product stability to ensure that customer SLA is consistently honored. Technical liaison responsible for effectively communicating both within the QA team and with other business units within the organization
¡± Facilitated user acceptance testing (UAT), integration testing (I&T), and back-end (system) integrity testing of the hosted VoIP PBX Solution; tested all current development releases and documented all defects using JIRA defect tracking system
¡± Served as primary escalation lead for all real-time customer/quality-impacting defects
¡± Developed and revised test cases when applicable; also conducted and coordinated regression, patch, and post- patch testing with quality assurance team
¡± Strong experience in agile software development environments
¡± Conducted weekly testing sessions to expose potential defects with the product and to evaluate a development release that could show potential issues not discovered using regression testing or functional testing
¡± Collaborated with different groups within the organization and served as the primary resource for particular features or components of the soft-switch
¡± Project planning/management for quality assurance including delegating responsibilities to the rest of the team and performing automated testing of software and call handling
¡± Spearheaded testing of Cisco IP Phones: 794x, 796x, 797x, ATA, 792x, and Cisco Conference Phones; executed end-user testing of various types of Cisco Phone Firmware releases
¡± Participated in weekly defect report meetings and presented updates to CTO and Development Teams located in three different continents
¡± Administered the entire QA testing environment, including upgrading MYSQL DB, maintaining application servers, DB inserts, log tracing, call-flow programming (auto attendants, ring groups, call center, time of day); and configuring test environment and creating a strategy for product development and certification
¡± Assured test data and scheduled automated / manual test cycles
Technical Liaison Consultant
Thrupoint, Inc. „X New York, NY Feb 2004-Jan 2005
¡± Successfully completed WAN expansion project for Dow Porterhouse, which was developed to integrate Dow and Celanese across geog...
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