Business Professional
Highly motivated, tech-savvy professional with over 10 years experience in a fast-paced call center/office environment. Extensive experience supporting senior staff in high-profile projects. Exceptional analytical ability and talent for managing information. HIPPA Certified version: P06 – 2011, The Privacy Rule and Health Care Practice (3rd edition)
Proficient in:
• Project Coordination • Microsoft PowerPoint
• Project Setup & Monitoring • Microsoft Word
• Project Communication • Microsoft Excel
“I worked with Peggy at Owens Corning while in Logistics, she's a great team player who is detail-oriented & has the willingness to learn new things. She contributed to the success of our team and its goals!”
—Kelly Snyder, Logistics Coordinator, Owens Corning World Headquarters.
Professional Experience
2008–2009: Senior Customer Care Representative, Time Warner Cable. Advanced customer support.
• Provided customers/clients with desired information in a timely manner
• Listened, calmed and assisted customers with concerns
• Established friendly and lasting relationships
2007–2008: General Office Representative, AppleOne Employment Agency. Administrative and project support for staff.
• Scheduled appointments and assured timely arrival
• Maintained accurate financial records, and paid all invoices on time
• Answered phones and took accurate messages
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Professional Experience, Cont.
2005–2007: Master Control Operator, Buckeye Cable System. Advanced administrative support in a fast-paced cable systems company.
• Coordinated the research and production of community channel programming proposals.
• Prepared guidelines for archiving project documents. Guideline...
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