SUMMARY:
Motivated business professional with strong account and project management skills and demonstrated success in client relationship management
SKILLS:
• Building and maintaining strong relationships with clients of all levels in day-to-day activities via telephone, on-site visits and e-mail.
• Proficient at resolving high profile and escalated customer issues
• Ability to understand and communicate customer needs and requests
• Project and account management experience
• Successful working independently or as part of a team
• Strong multi-tasking and prioritizing capabilities
• Corporate training experience
• Computer skills include Excel, Word, PowerPoint, Project, Lotus Notes and SQL
EXPERIENCE:
The Hudson Group, Lawrence, MA 2007- 2011
Project/ Program Manager
• Assigned and scheduled deployment and project resources
• Coordinated project kick-off calls and discussions
• Maintained relationships with clients throughout duration of project, including post-implementation phase
• Acted as an alternate point of contact for customer escalations
• Coordinated release schedules with the VP of Development
• Worked closely with Development and Support teams on release notes and version rollout processes
• Participated in executive level meetings on company direction and needs within the organization
• Allocated and prioritized workload for remote contractors
• Acted as liaison between Sales and other internal departments
• Attended quarterly client conferences and conducted small group presentations
• Worked with executives and board members to determine future initiatives for a client consortium
• Worked with Technical Support Manager and company COO on prioritizing tasks
• Updated and maintained CRM entries for new and existing clients
• Tracked projects and various tasks through an internal ticket tracking system
• Maintained issues lists for internal and client projects
Datavantage Corporation, Westborough, MA 2005 to 2007
Account/Project Manager
• Primary resource for 12 international and domestic accounts
• Facilitate communications between internal departments
• Develop and maintain project schedules in MS Project
• Work with customer environments such as SQL, Oracle and DB2
• Ensure timely resolution of technical and project issues
• Provide matrixes for upper management on project status
• Troubleshoot and resolve user interface issues by modifying queries, updating report information and requesting new customer data files
• Provide product feedback and enhancement requests to technical management
• Work with all stakeholders to ens...
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