AREAS OF EXPERTISE
. General Management/Administration
. Business Process Improvement
. Contract Management
. Operations/Program Implementation
. Multiple Project Management
. Fiscal Accountability
. Client Relationship Management (CRM)
. Safety/OSHA/Quality Control
. Critical Resource Management
PROFILE
.Superior work ethic and integrity, meticulous attention to detail, and driven to exceed expectations.
· Excellent interpersonal and communication skills resulting in effective relationships with owners, managers,
executives, subcontractors, vendors, clients, and project associates at all levels. Bilingual: English/Spanish.
· Exceptional organizational skills. Excellent analytical, troubleshooting and problem solving skills, formulating
innovative solutions to complex problems. Able to read and interpret plans and specifications, familiar with commercial
codes.
· Outstanding record of taking on new challenges and meeting budget, schedule and performance requirements.
Highly involved with and committed to superior project quality and ensuring client expectations are exceeded.
PROFESSIONAL EXPERIENCE
Con Edison – Queens, NY
• Distribution Engineer
Responsible for day-to-day operations of Con Edison's electrical system (from 27KV-110V) in the Borough of Queens,
servicing over 750,000 residential and commercial customers. My main objective was to maintain the integrity of the
system with minimal service loss, while making safety my #1 priority.
• Ensured safety objectives were met/exceeded following OSHA guidelines.
• Located, repaired, and restored overhead and underground faults.
• Assisted the Customer Service department in developing procedures for secondary power outages.
• Adhered to the highest quality service standards ensuring complete customer satisfaction.
• Performed proactive troubleshooting and implemented favorable problem resolution to critical needs.
• Communicated effectively with professionals and individuals of diverse concerns and levels of authority.
• Recognized for attention to detail and consistent ability to meet/exceed quality criteria.
• Emphasis on reducing cost and increasing efficiency while embracing a strong focus on customer service.
• Supervised entire project process, including the resources required i.e,labor,materials,equipment,time and money.
Nextech Products of Florida – West Palm Beach, FL
• Project Manager
Provide value-added service to clients by evaluating the efficiency and effectiveness of their business procedures
concerning the handling of documents. Eliminate the need for storage space via a web-based filing-cabinet, which can be
monitored world-wide.
• Met with clients, users and sales force to define new project requirements.
• Responsible for staff/account management and prioritization and forecasting.
• Provided delivery management to ensure customer satisfaction and reference ability.
• Developed project plans and assumed responsibility for project profit and loss.
• Monitored project activities throughout Latin America (Columbia, Dominican Republic, Guatemala and Puerto
Rico) and advising staff of conflicting issues.
• Coordinated the implementation and installation of products via teleconferencing or on-site supervision.
One Stop Hurricane Shutters Corp. – Kissimmee, FL
• Project Manager
Manage operational and project performance in areas encompassing project life cycle management, field operations,
contract fulfillment, scheduling, material procurement, resource allocation, client service delivery, subcontractor relations
and management, quality assurance, safety initiatives, budgets/fiscal management, and strategic execution. Hold P&L and
financial accountability and manage culturally diverse staff.
• Improved overall quality of service delivery by developing, implementing, and documenting best practices.
• Negotiated supply contracts for materials that resulted in significant decrease in costs while maintaining delivery
schedules.
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