UNIT DIRECTOR∙ PROGRAM DIRECTOR∙ COMPUTER CONSULTANT∙ CONTRACTOR∙ SYSTEM TESTER∙ TECHNICAL SUPPORT∙ COMPUTER TECHNICIAN∙ IT ADMINISTRATOR∙ LAN/WAN INSTALLER∙ APPLICATION SUPPORT∙ PROGRAMMER∙ HELP DESK SUPPORT∙ EDUCATION DIRECTOR∙ TECHNOLOGY DIRECTOR∙ LEAD TECHNICIAN∙ MECHANICAL TECHNICIAN
Utilizing outstanding business and technical expertise to successfully achieve client’s mission-critical goals
10 Years of professional consulting and customer service experience in the United States
Extensive background in small, medium, and large-scale information systems across several industries.
Demonstrated ability to meet commitments either independently or in a team environment.
Self motivated, detail oriented and comfortable working in an extremely fast paced environment.
¬¬¬¬¬¬¬¬¬¬¬¬Computer/Technical Strengths
• Operating Systems: Windows 95, 98, 2000, 2003, XP, Vista, 2007, NT, Server, PC-DOS, Linux, UNIX, Novell, Mac OS
• Hardware: IBM, Dell, HP, Acer, Gateway, Laptop compatible PC’s & Notebooks, BlackBerry’s, Apple Macintosh, Printers, Routers, POS, Hubs, Projectors, UPS
• Databases: Access, SQL Server, Apache Server, and MY SQL, Oracle 8, Oracle 8i,
• Applications: Microsoft Word, Excel, PowerPoint, Microsoft Publisher, Microsoft InfoPath, Adobe Photoshop, Acrobat Reader, Illustr ator, Microsoft Front Page, Expressions Web, Visual Studio.Net and 2005, Eclipse, PHP Designer 2008, WAMP, Dreamweaver, Macromedia Flash, TAW,MS Exchange Server, Symantec Norton, WatchGuard, Lotus Notes, VM Ware, Symantec Ghost, KidTrax
• Security: Norton Antivirus, McAfee, Kaspersky, AVG, Virus Scan, Malwarebytes, Spybot, Lavasoft Adaware, Webroot (Spy Sweeper), ETC…
• Test Tools: Mercury TestDirector, WINRUNNER
• Modeling Tools: Visio, iGrafx 2003
• Automated/ Test Tools: Universal HSP/GSM, MPM Printers, Sanyo TCM 1000, Reflow oven (HELLER/BTU), Bosch Conveyor (Shuttle Gates, Lift Gates, and FIFO/Stacker), Soldering Irons, Power supplies, Nordson Fluxers, Rf Signal Generator.
Professional Certifications
Microsoft Certified Partner
Netix Intergration Systems Partner
Field Solution Certified Partner (FS Certified, StarBuck Certified, Core Technology Certified, Hallmark Certified, NCR Certified)
Education
Masters Degree, Business Administration, AIU American Intercontinental University,
Graduated 2004
Bachelors Degree, Information Technology, AIU American Intercontinental University,
Graduated 2003
Associates Degree, Computer Network Administration, Keiser College,
Graduated 2002
Professional Experience
Freelance Computer Consultant/Contractor/ Jr. Web Designer/Technical Support Ft. Lauderdale, Fl
Contractor 2007- Present
Performed hardware and software troubleshooting, repairing, and upgrading while maintaining uptime of MS Office products and proprietary applications for homes, small, medium, and large businesses; Utilizing technical support procedures over the phone as well as onsite to keep the flow of business ongoing.
Key Technical Support/Freelance Contractor Engagements:
• Telephone software support
• Hardware upgrades and troubleshooting
• Ecommerce website design
• Management interaction
• Operating system installs
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary;
• Perform creation of new accounts using company provide software tools.
Computer Technician role Ft .Lauderdale,Fl
L&M Computer Networking Services Inc. 2003 – Present
Demonstrated knowledge of installing, configuring, and implementing hardware and software on several platforms, Utilized analytical and troubleshooting skills to respond to system failures and LAN/WAN outages thru out organizations of small and medium sized stature, Setup of Active Directory structure for different Organizational Units providing security and accessibility to appropriate groups.
Key Computer Technician Engagements:
• Installation of Windows, Linux, and Mac OS operating systems within Network infrastructures.
• Performed daily updates, software and hardware installs, virus protection, Trojan horse, adware, root kits and spyware removal.
• Replacement of motherboards, sound cards, video cards, network interface cards, modems, harddrives, hard disk controllers, Hubs, memory, and PCI bridges.
• Setup networks using Ethernet topology, spliced cables, cable drops, and computer installations.
• Performed troubleshooting on network connectivity, desktop configuration, printer connectivity, and network access issues regarding permissions….
• Maintained and setup new user security accounts for Windows 2000, 2003, and Linux Servers.
Unit /Program Director role Ft. Lauderdale, Fl
Boys & Girls Clubs of Broward County 2006 – 2011
In charge of the daily operations of the facility with a 1/2 million dollar budget, Maintained a wide spread community relationship to better serve the community and children attending the club facilities, Supervised staffing while maintaining constructive programming. Monitor and repair networking issues eliminating the budget by 98% for repairs of computers and update of software, Increase average daily attendance of membership utilizing positive programs and role models such as Million Father March School initiative, Keystone & Torch Club Leadership and Community Service groups, School Board and Church and Park & Recreation partnerships, NFL (YET) Youth Education Town & Steve Young Foundation, Boys & Girls Clubs of America Standard, Old Navy Career launch Program, College Tours, and field trips to fundraisers, church events, and one-on-one interaction.
Key Unit/Program Director Engagements:
• Management of club daily operations
• Community relations & development
• Financial and budget management
• Facility and equipment management
• Network administration and support for technology equipment
• Programming & staff & youth development
IT Admin/ Hardware & LAN Installer/ Application/ Programmer/ Helpdesk Support role Orlando, Fl
OrLANtech INC ...
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