QUALIFICATIONS PROFILE
Enthusiastic, eager to meet challenges and quickly assimilate new concepts. Able to multitask in fiercely competitive, fast-paced environment. Over five years of personal experience in computer installation and repair of multiple types. Over two years of recent educational experience in specialized technical and software design and implementation. On an educational level assist in planning, design, and evaluation of different software and hardware. This also often leads to training opportunities of which I help the end user to understand the hardware and programs necessary to operate and basic troubleshooting if necessary. I have also cleared DOD secret security clearance.
EDUCATION
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY, CONCENTRATION IN SOFTWARE ENGINEERING
University of Phoenix–Online: March 2012
ASSOCIATE’S DEGREE IN GENERAL STUDIES SCIENCE
Northern Virginia Community College, Loudon, VA: Dec 2009
CORE STRENGTHS
Project Management and Operations Continuous Performance and Process Improvement
Leadership, Training, and Team Building Technical Support and Troubleshooting
Budget Control and Time Management Conflict Resolution and Decision Making
Strategic and Tactical Planning Analytical with Strong Organizational Skills
Interpersonal skills and working with others
Critical Thinking skills Outstanding Customer Service and Relations
Problem Solving
TECHNICAL PROFICIENCY
Java, SQL, HTML, XHTML, NetBeans, .Net, Web Design, Math statistics, network and telecommunications, database systems,
Windows XP/Vista/7, Flash, Dreamweaver, Microsoft Office Suites 2000-Windows 7, Exchange, Technical Writing, Application Implementation, Multiple Operating Systems experience, Software Engineering, Software Architecture, Programming with Algorithms and Logic, Project Planning and Implementation, Business Systems Development, Management Information Systems
*Proficiencies are based on personal use, self taught, and schooling with 1-10 years experience.
PERSONAL EXPERIENCE
• Working on Android application
• Continue education on java and j2ee programming
• Assisting in side project with UVA medical center on telecommunication networking on mobile application
• Working on learning project with HTML content in automated emails and setting up QA testing as consultant for education solution consultant
• Studying UNIX OS
*All personal experience is based on personal time through reading, study, and constructive building
PROFESSIONAL EXPERIENCE
RETAIL SALES CONSULTANT VERIZON WIRELESS, CHRYSTAL GIBSON, CHARLOTTESVILLE, VA SEPTEMBER 2009–PRESENT
• Perform Tier 1 and basic Tier 2 troubleshooting on mobile devices and network communications.
• Alleviate colleagues and senior management by performing multiple diverse computer/technical needs.
• Work to troubleshoot and analyze problems to come up with viable hardware and software solutions
• Maintain up-to-date knowledge of Verizon Wireless products and services by analyzing the latest market trends and applying exemplary skills and knowledge.
• Continually receive great remarks from customers, coworkers, and management on skills, knowledge, abilities, and service.
Notable Achievements:
• Help to educate coworkers in understanding mobile technology requirements
• Stay current with company and industry advancements and vigorously attended all required training classes
• Assist with coordinating workshop classes to help with customers in learning new technologies
• Continually receive high scores for customer satisfaction
INSURANCE AGENT (SELF EMPLOYED) MUTUAL OF OMAHA, CHARLOTTESVILLE, VA
MARCH 2009 - JANUARY 2010
• Performed one-on-one financial assessments and offered the competitive advantage of a full range of products and services to clients.
• Built and cultivated quality relationships with clients by addressing their needs and providing specific solution recommendations.
Notable Achievements:
• Customized comprehensive financial p...
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