OBJECTIVE: To obtain a full-time position in a growing healthcare organization where my strong customer relations, accounting experience and education can be fully utilized to improve customer satisfaction and enhance company goals.
QUALIFICATIONS;
· Highly detailed oriented & accurate, self starter, capable of multi-tasking
· Completes tasks in a timely manner without supervision
· Ability to prioritize and remain focused on the essence of an issue
· Excellent customer and telephone support services
· Microsoft Office (Word, Excel, Outlook) experience. Experienced on AS400
· Medical Software, ICD-9, CPT
EXPERIENCE:
Cleveland Clinic Financial Services ITC building 6801 Brecksville Rd. Independence, Ohio 44131
June 2011 PFS Contract Compliance- Underpayments
· Completed 180 hours of volunteer externship services
· Reviewed patients complex medical conditions accounts through Optum Health
· Locate & print 1500 Health Insurance Claim Forms using ePremis
Cavaliers Holdings, LLC, 1 Center Court, Cleveland, Ohio 44115
2007-Present Guest Relations
Beauty Systems Group, 420 E. Highland Road, Macedonia, OH 44056 330-468-1955
1991-2010 Customer Account Reconciliation Specialist
· Daily management of customer account balances and history
· Reconciled accounts by working directly with customers to resolve discrepancies
· Troubleshoot customer’s accounts and balance with Customers, Managers, and Sales Representatives
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