Software Test Engineer
Software Test Engineer providing complete software life cycle strengths in software and hardware test, design and development resulting in reliable, on time and competitive software releases.
Professional Experience
Verizon - Irving, Tx. Sept. 2007 - Present
Fiber Customer Support Analyst
Resolve customer's phone, internet and video issues within PON network by obtaining and analyzing relevant information. Perform diagnostic tests, equipment commands and instruct customer on premises troubleshooting or equipment settings. Keep record of customer issues, comments and actions taken.
Consistently attain minimum 72% first time resolution, have less than
12% dispatch out rate and a minimum 80% front end close out.
TelStrat - Plano, Tx. Feb. 2006 - Sept. 2006
Integration Test Engineer
Plan, develop and execute test plans on Broadband Loop Carrier (BLC) system providing voice, data and video traffic over OC12/OC48 GPON, Ethernet, ADSL, T1 and GR303. Prepare test beds for testing of hardware and software upgrades and modifications. Analyze test data, report problems in ClearQuest and prepare technical reports for use by software engineers and management. Work with software and hardware engineers to resolve problems.
Reduce verification test time and boosted system release reliability.
Software Engineer Feb. 2005 - Feb. 2006
Instrumental in the research, design and development of database and messaging programs in outage subsystems of multiple processor cards requiring hot-redundancy in CDT. Procure and install system hardware for integration testing.
Develop encapsulated data structures and prioritized tasks in embedded
PSOS real time operating system.
Test Technician Aug. 2003 - Feb. 2005
Troubleshoot to component level cpu, oc3, oc12, and GigE ethernet cards with coldfire and powerpc processors. Increase productivity of manufacturing test by designing and writing diagnostic firmware in C and assembly, and test scripts for problem isolation.
Alcatel - Plano, Tx. June 1994 - Nov. 2002
Software Development Engineer
Design and develop programs for configuration, switch matrix and data communication subsystems on class 4 digital switches and STPs.. Analyze software requirements, design and develop POSIX compliant crash recovery subsystem on LynxOS real time operating system. Additionally responsible for control of development levels, and make file search paths and libraries in ClearCase for 3 subsystems.
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