WORK EXPERIENCE:
FEDERAL EXPRESS HOME DELIVERY 06/2009 - PRESENT - PRESENT 02/2008 – 06/2009 04/2009 – 04/2010 06/2006 – 09/2006 XX/2006 – XX/2009 1
Macon, GA
United States
Pick Up and Delivery/Operations Manager
Direct operations and personnel in the Home Delivery unit for the organization.
LEADERSHIP AND TRAINING:
Direct all staff members in their duties to ensure customer satisfaction. Set training initiatives and conduct orientation sessions. Monitor personnel for task comprehension and achievement. Observe employee performance and set developmental goals. Plan daily manpower requirements and set schedules to accommodate workload. Screen applicants for experience, skills and abilities to perform tasks. Hire appropriate individuals to enhance organizational retention. Routinely conduct productive safety meetings and lead quality groups in procedure analysis, offering innovative suggestions for improvement. Interact with account managers to determine that all customer and organizational needs are met. Partner with operations supervisors as required to conduct pre-shift meetings and instruct personnel regarding company policies. Demonstrate a strong ability to multi-task and set priorities in a fast-paced environment. Conduct all duties absent of direct supervision.
INVENTORY AND TRANSPORTATION MANAGEMENT:
Manage operations with the Six Sigma business management strategy. Implement the Lean process to achieve overall customer value. Consistently observe company and regulatory policies and procedures. Closely monitor dock activities to ensure proper loading techniques, providing instruction as required. Analyze, evaluate and reconfigure all route structures and bids based on local tendencies and features. Continually monitor costs and explore opportunities to reduce financial requirements to remain within budgetary goals. Evaluate operational efficiency and institute methods to improve processes. Assist customers with rate quotes, claim information and appointments. Accurately print delivery receipts, manifests, bills and trace reports. Expediently locate the source of problematic issues and actively provide resolution. Monitor security at the customer center. Observe safety hazards and immediately alter to provide a clean and safe working environment of all facilities and equipment. Quickly identify any overweight freight or incorrect classification and alter for compliance. Verify that all Over, Short and Damaged (OSD) is properly identified and processed. Ensure all shipments comply with local, state and federal laws and regulations. Comply with all OSHA and DOT regulations. Source and select all external contractors. Protect and enhance the FedEx brand name through quality and professionalism. Provide technical expertise for logistics functions.
COMMUNICATION AND TECHNOLOGY:
Deliver excellence in written and verbal communication. Consistently communicate with dispatch at various terminals, as well as dock staff, to coordinate trailer and freight movement and relocation.Communicate contract regulations and guidelines to independent contractors daily. Document issues with contractors and monitor progress and service measurements. Discuss contract changes, alterations, renewals, addendums and everyday situations with financials and settlement issues. Discuss work area situations and come to terms with changes between contractors and management. Enforce contract guidelines at all times to ensure contract obligations. Exercise area knowledge building GIS areas for contractors using ArcGIS vehicle routing program, build zone priorities to direct package locations, plot locations and build streets in the ArcGIS Geocode system for future stops and new locations. Utilize ArcView (ArcGIS) sculpture with locations of the work area designs to build streetviews for FedEx grounds vision program. Design and draft computer generated work areas based on contracted work areas. Utilize automated systems to create reports, logs, schedules, memos, notes, correspondence, notices, spreadsheets, delivery receipts, bills and shipment traces.
FEDERAL EXPRESS HOME DELIVERY 12/2007 – 06/2009 - PRESENT 02/2008 – 06/2009 04/2009 – 04/2010 06/2006 – 09/2006 XX/2006 – XX/2009 1
Waycross, GA
United States
Operations Manager
Managed shipment operations and staff with efficiency and attention to detail.
LEADERSHIP AND TRAINING:
Supervised all staff members in their duties. Set training initiatives and conducted orientation sessions. Mentored personnel for task comprehension and achievement. Monitored employee performance and set developmental goals. Planned daily staffing requirements, setting appropriate schedules to balance workload. Screened applicants for experience, skills and abilities to perform tasks. Conducted interviews and hired qualified individuals. Initiated employee and contractor training and retention. Facilitated safety meetings and led quality groups in procedure analysis, offering innovative suggestions for improvement. Interacted with account managers to analyze customer and organizational expectations. Teamed with operations supervisors to formulate pre-shift meetings and instruct personnel regarding company policies. Demonstrated a strong ability to multi-task and set priorities in a fast-paced environment. Conducted all duties independently and without direct supervision.
INVENTORY AND TRANSPORTATION MANAGEMENT:
Manage operations with the Six Sigma business management strategy. Implement the Lean process to achieve overall customer value. Engineered delivery routes and dock layout for efficiency in operations. Consistently observed company and regulatory policies and procedures. Monitored dock activities to ensure proper loading techniques, providing instruction as required. Evaluated and set all route structures and bids based on local tendencies and characteristics. Monitored costs and explored opportunities to reduce financial requirements to remain within budgetary goals. Evaluated operational efficiency and instituted improvement initiatives. Assisted customers with rate quotes, claim information and appointments. Accurately printed delivery receipts, manifests, bills and trace reports. Identified safety hazards and provided expedient corrections to ensure a clean and safe working environment of all facilities and equipment. Promoted a “safety first” operation. Quickly identified any overweight freight or incorrect classification and altered for compliance. Verified all OS&D was properly identified and processed. Ensured all shipments complied with local, state and federal laws and regulations. Maintained a thorough knowledge of LTL industry, DOT rules and regulations, OSHA laws, hazardous materials regulations, NMFC and tariff rules and organizational policies. Coordinated all logistics functions. Incorporated tool control and preventive maintenance inspections into regular activities.
COMMUNICATION AND TECHNOLOGY:
Demonstrated excellence in written and verbal communication. Communicated with dispatch at multiple terminals and with dock staff to coordinate trailer and freight movement. Communicate contract regulations an...
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