PROFESSIONAL PROFILE
• Skilled Workflow and Process Engineer performing document workflow and process improvements for IT related departments.
• Team leader and IT Project Manager who has improve the operating quality and efficiency by at least 15% and reduce required labor resources by 18% resulting in a cost savings of 12% in first year using SDLC principles of DMAIC, 5S, Six Sigma, Lean, Kaisen and other CPI techniques and methodologies.
• Seasoned and diversified Pre-sales engineer with the technical finesse to assist sales in uncovering opportunities then developing those web based solutions for document management and control.
• Strategic Project Manager and Project Champion with proven track record of designing and implementing cost effective IT and web based solutions that meet or exceed departmental and corporate objectives.
PROFESSIONAL EXPERIENCE
• Assisted Sales in providing technical response to RFP/RPI’s and discovering sales opportunities.
• Defined, developed, configured, and installed host based/web based Document Management solutions.
• Composed and produced a Client Support Procedure Guide to include Best Practices for diagnosing software, internet, and network problems including operator errors.
• Performed software support and programming (using C++, Perl, shellscript, HTML, Java, Apache, SQL), database manipulation, software & network (TCP/IP, OSI) troubleshooting on Unix, Linux, Solaris, and Windows platforms.
• Performed quality data analysis, root cause failure analysis, mean time between failures calculations, engineering calculations, and similar QA/QC analyses.
• Project Manager, Champion, designer and developer of a web based Parts Tracking System using Oracle and SQL Server for NASA resulting in a 22% increase in collaboration and 20% reduction in time required for design changes.
• Conducted Process Improvement studies in manufacturing on extrusion presses and sheet metal fabrication to define operation procedures, improve processes and reduce labor.
• Perform workflow analysis and process improvements resulting in 24% improvement in productivity and 50% improvement in integrity and quality of document production operations.
• Successfully developed and implemented a Help Desk and Call Center SQL support system that improved the efficiency of supporting clients resulting in a 24% reduction in time required for problem resolution and a 25% reduction in staffing.
• Developed and championed Pilot Projects of web based software for document control and collaboration to include defining internet specifications, security requirements, staff roles and responsibilities, inputs & outputs, and testing.
• Performed bu...
Login or Register to view the full resume.
