EDUCATION
The University of Tennessee
Master in Public Administration, Public Health Specialization, GPA: 3.67 May 2011
• Completed courses in Healthcare Administration, Epidemiology, Community Health, Non-Profit Management, and Public Finance Management.
• Conducted a successful program evaluation for national non-profit organization CASA, a children’s advocacy group.
• Collaborated with management from a state historic landmark to create a strategic plan focused on community involvement and revenue generation.
• Developed and implemented health education program for East Tennessee Children’s Hospital. Awarded best community project at Tennessee Public Health Association annual conference.
Bachelor of Arts, Political Science; Dance Minor, GPA: 3.6, Magna Cum Laude May 2009
• Successfully maintained all awarded undergraduate scholarships totaling over $30,000.
PROFESSIONAL EXPERIENCE
Knoxville Wellness Center June 2009 – August 2011
Office Manager
• Independently managed all office operations for an integrated healthcare practice. Held personally responsible for practice’s overall performance.
• Streamlined processes, contributing to a 51% increase in client base, from approximately 2,900 clients to over 4,400 clients.
• Developed franchise-style recruitment and training program, achieving a 71% increase in contracted clinicians, from 32 to 55 clinicians.
• Ensured effective communication among all contracted clinicians and physician. Trusted with confidential and crisis related correspondence.
• Hired and oversaw 3 employees; trained employees in all office functions including accounting, inventory management, information technology, logistics, compliance, human resources, customer service, and collections.
Campaign to Elect Sam Alexander June 2010 – Nov 2010
Campaign Coordinator
• Networked directly with local and state candidates and officials to generate campaign support.
• Collaborated with a workgroup to create campaign’s social media, event calendar, and Votebuilder databases to solicit 20,000 undecided voters.
Mayor’s UT Student Advisory Board Sep 2008 – May 2009
Board Member
• Strategized alongside Tennessee Governor Bill Haslam and Knoxville’s department directors to generate recommendations for the University of Tennessee and the City of Knoxville. Over a dozen of these recommendations were implemented.
• Performed structural analysis of city departments including police, operations & efficiency, policy & communicatio...
Login or Register to view the full resume.
