SUSAN WESTON VIECELLI
518 S. Belmont Ave.
Arlington Heights IL 60005
847-577-4425 847-571-4422 - cell
September 2010 – present – WCEI Wound Care Education Institute
Director of Operations
Manage and supervise administrative function including admissions, human resources, meeting planning, customer service, and incoming phones. Special projects for CEO such as identification and sourcing of online event registration system, certification as a WBE (Women Business Enterprise) and provide advice and guidance for this entrepreneurial healthcare education organization.
September 2008 – September 2010– Checkster
Regional Director
New business development/sales of internet start-up providing on line reference checking system. Duties include: Lead generation, follow-up and demo of product to HR professionals.
Feb 2007 – July 2008 – The David Group
Regional Director - Chicago
Management and operations lead for Midwest office with clients in education, healthcare, transportation and manufacturing. Managed account teams and ensured delivery of consulting service model to clients in all areas of workforce communications, employer branding, HR consulting, recruitment marketing as well as new business development. Expand client relationships through product and service offerings in internal communications as well as human resources consulting.
1991 – Feb 2007 – JWT Specialized Communications – a division of J. Walter Thompson providing recruitment advertising, employer branding and internal communications to leading employers.
Managing Director – Atlanta - assumed leadership of flat lined office in 2002 and doubled billings and revenue in three years.
Managing Director – Southeast - P/L responsibilities for three service/sales offices (Chicago, Atlanta and Boca Raton) with combined billings of $20 million annually. Led and managed account and creative teams in providing HR marketing communications services to such clients as Tenet Health System, Children’s Healthcare of Atlanta, The Home Depot, Wachovia, and Darden Restaurants, All three offices were profitable and on target with revenue goals for 2005. Able to build client focused teams through strong people and process management expertise.
• Innovator of service models
• Strong new business development skills, strategy development, new business proposals and presentations.
• Strong management and operations skills and ability to “manage to the bottom line.”
Managing Director/Chicago – Responsibilities included client management and retention, new business development, creative excellence, financial forecasting, P/L management, staff management and operations.
• Maintained staff turnover rate of less than 25% during economic boom when industry agency average was 35% or more.
• Chicago office held reputation as center of excellence in all areas such as new business development, financial management, account service and caliber of staff.
• Chicago office achieved the highest increase in new business for the agency in 1992.
• Chicago office winner of two agency achievement awards in 1995 as well as EMA awards for creative excellence.
• New business success: Medtronic, Kraft, Schneider, Xerox, Resurrection Health System, Evanston Northwestern Hospital, Discover, United Airlines, Summa Healthcare, Loyola University and Cleveland Clinic.
1982 – 1991 – Rada Advertising
Vice President – Director/Chicago – P/L responsibilities for $5 million office of Midwest based recruitment advertising agency. Managed staff in all areas of account management, sales, customer service, creative and administration. I personally managed key accounts such as Loyola University Health System, Mercy Hospital in Janesville WI and The Methodist Hospitals in Gary IN.. Managed all new business efforts...
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