PROFESSIONAL PROFILE
Strengths:
Proven ability to quickly learn products, technologies and corporate culture.
Directed testing at start-ups, implemented plans to expand quality capabilities as companies grew and improved QA methodologies at mature companies.
Created automation and load test strategies to automate testing with Mercury’s WinRunner, Test Director, Segue’s Silk, Rational Visual Test and custom Java tools.
Identified necessary new testing skills and established training and mentoring programs for quality team development.
Accomplished in testing products that use the latest BMP, CRM, web, Voice to Text, virtualization and database technologies, including Pegasystems, Dragon, VMware, Parallels, J2EE, JSP, DHTML, VXML, XML, Java, JavaScript, C#, C++, WebLogic, IIS, ASP, ASP.NET, and Oracle, SQL Server, and DB2.
PROFESSIONAL BACKGROUND
2010 – 2011 Pegasystems, Inc., Cambridge, MA Test Engineer - Software Quality Assurance Engineer
Customer Process Manager (CPM) is a Business Process Management web-based application development environment.
Lead SQA Engineer for CPM – reviewed years-worth of QA test cases to consolidate into a workable testing system; wrote first comprehensive test plan, devised QA feature test plan development procedure and test reporting for management; directed off-shore QA engineers
Testing CPM – Agile/SCRUM methodology; ran testing for three releases for CPM and for two releases each of BPM applications in Healthcare and Credit Cards
Technical certifications: Certified Systems Architect; Certified CPM Architect
2007 – 2009 Nuance Communications, Inc., Burlington, MA Principal Software Quality Assurance Engineer
Dictaphone Enterprise Speech System (PowerScribe) is a Voice-to-Text dictation/transcription solution used at over 1,000 hospitals.
Testing PowerScribe – assumed workflow portfolio, reviewed and revised feature specifications, expanded test cases, wrote 1000 bugs on 1st project – 40% more than any other engineer, assisted off-shore resources on testing assignments
Lead SQA Engineer for PowerScribe Military Certification – applied extensive military specifications to PowerScribe 5.0 to prepare for new sales initiative; hardened network, OS and SQL Server 2005; recommended solutions to overcome existing limitations
Lead SQA Engineer for legacy versions – directed continuing engineering testing of legacy product versions both US and international; coordinated six off-shore QA engineers
2006 – 2007 Sentillion, Inc., Andover, MA Quality Assurance Lead Engineer
Sentillion vBusiness, a division of Sentillion, Inc., created vThere, a packaged virtualization solution.
Evaluated product and development plans, revised QA job descriptions to reflect specific skills desired for team, hired two QA Engineers, wrote vThere 2.0 Test Plan, assigned tasks to QA staff and reviewed results, created 400 detailed test cases (to be prepared for future automation), executed tests cases, reported bugs, verified bug fixes and reported progress to plan. Released product on-time on a very aggressive schedule.
Created a test case management application using Test Track Pro that allowed immediate review and reporting of testing status for vThere. This information system allowed senior management to know the testing status of all product subsystems during the release cycle.
2004 – 2006 Akonix Systems, Inc., Waltham, MA Sr. Quality Assurance Engineer
Akonix Systems, Inc. provides Instant Messaging Security and Compliance software. (Akonix Systems, Inc. purchased Natural Messaging Inc. (NMI Platform) and hired the application platform development team.) The division in Waltham created an Instant Messaging application platform, Akonix L7 Builder, which connects new or existing applications to the public and corporate Instant Messaging networks.
Reviewed project plans, development specifications and created and executed test strategies and plans for three releases of Akonix L7 Builder on public instant messaging networks (MSN, AOL, Yahoo, XMPP, GOOGLE) and enterprise instant messaging networks (Microsoft Live Communications Server and IBM Lotus Sametime).
Automated portions of test suite using Rational Visual Test that increased product reliability by expanding the breadth of test scenarios executed for every product build.
Defined requirements and used internal automation tool, IMStress, to write and run Akonix L7 Builder performance tests against Microsoft Live Communications Server and IBM Lotus Sametime. Wrote scripts to automate API tests for L7 Builder.
Customized Visual Intercept issue tracking system and migrated existing corporate bug tracking database into new system in three weeks.
2003 – 2004 Measured Progress, Newington, NH Quality Assurance Manager (Acting)
Measured Progress provides Educational Testing services for thirty states. Measured Progress is evolving to computer-based testing.
Assumed leadership of QA project for Measured Progress iTest, which uses .NET, Flash and Java.
Wrote Performance Test Plan.
Led testing activities of three QA Engineers that included test case development and execution, technical review of documentation, and QA assistance to Support Department.
Reviewed future development plans and achieved agreement to deepen methodology that defines project in a way that can be directly tested.
Visited client schools for technical evaluation of wireless networks and systems installation.
Managed issue tracking system and designed plan to automate development processes using TeamTrack from Serena.
2003 Natural Messaging Inc. (acquired 2004 by Akonix Systems, Inc.), Waltham, MA (start-up)
Quality Assurance & Release Engineer
NMI Platform is a development environment for Instant Messaging applications. It is written using C++, Java, XML and VXML.
Sole Quality Assurance Engineer at Natural Messaging where I created and executed test strategies for NMI Platform, tested code and VoiceXML applications from seven engineers using Java simulators and Jabber, Sametime and XMPP IM clients on WIN 2000 Servers. Applications included Currency Trader which prices currency options and completes trades.
Managed testing of multiple projects simultaneously.
Designed and ran load tests using XML interface to a Java tool, Rapidfire.
Tested server administration web interface using IE 6+ and Netscape 7.0 and crosschecked database with SQL.
Prepared and tested software releases using Installshield.
2001 – 2003 Micro Outsource.com, Inc., North Reading, MA (start-up) Vice President – QA and Support
Micro Outsource delivers a Net-Native ASP application for Customer Support and IT Help Desks.
Worked closely with product development to bring new versions to market in record time.
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