SUMMARY OF QUALIFICATIONS
Dedicated, customer-focused administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently, thrives on busy environment while able to exceed expectations. Strong interpersonal and communication skills. Able to juggle multiple projects and meet tight deadlines without compromising quality. Adaptable team player recognized for willingness to learn and teach newly acquired skills.
PROFESSIONAL EXPERIENCE
Secretary – Pharmacy Service 09/2010 - Present
Jerry L. Pettis Veterans Memorial Hospital, Loma Linda, CA
• Prepare, Standard Operating Procedures, memorandums, HR directives, Congressional responses as well as Pharmaceutical reports
• Transcribes all minutes for Supervisor Huddles and Pharmacy Staff meetings
• Responsible for the timekeeping, payroll and other HR issues for a staff of 125 employees
• Schedules Pharmacy Chiefs appointments with staff, pharmaceutical representatives and upper management.
• Responsible for incoming/outgoing mail, ordering of office supplies for the staff as well as equipment request
Student Medical Support Assistant 12/2008 – 09/2010
Jerry L. Pettis Veterans Memorial Hospital, Loma Linda, CA
• Collects, enters and manages data, including patient and program information
• Admit, transfer, discharge patients and scheduling appointments
• Frequently selected to work on units due to established reputation of being highly responsible and motivated
• Provide telephone, online and face-to-face patient service/support within high-volume call system
• Familiar with JHACO procedures and policies as well as aware of HIPAA privacy awareness
Volunteer 07/2008 – 12/2008
Jerry L. Pettis Veterans Memorial Hospital, Loma Linda, CA
• Worked in EEO and Directors office which included typing correspondence, filing and other administrative duties
• Updated EEO files as needed prior to meeting between employee and EEO officer
• Processed patient surveys
Default Support Specialist 01/2008 - 05/2008
Fremont Investment & Loans (LANI), Ontario, CA
• Prepared Excel spreadsheets of loss/gain analysis for loans with high loss severity
• Prepared 2nd lien charge off packages for management approval
• Breached foreclosures for distribution
Senior Project Recorder/Claims 12/2006 -10/2007
CDI Corporation/Washington Group International, Highland, CA
• Read project correspondence between various contractors and 3rd party representatives for internal abstraction
• Determine subject of each document and record into Excel spreadsheet
• Write Précis of document
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