Education Studied Electrical and Computer Engineering
Southern Polytechnic State University. GA (2006-2008)
Studied Aerospace Engineering
Georgia Tech, GA (2004-2006)
Studied Information Technology
Clayton College and State University, GA (2002-2004)
Computer Skills Programming Languages: C, C++, Java, Python, and Visual Basic
Operating Systems: Linux, Windows NT/XP, Solaris, UNIX
Applications: MATLAB, Maple, LATEX, SPICE
Security: Java Cryptography, JVM Security, SSL
Web: HTML, Dream Weaver, Flash, Firework
CAD: Auto-Cad, Solid Edge MathCad Schematic, MATHEMATICA
Others: I/Q Modulation, Phase Noise, Signal
Generator, VOIP, ADSL, NAT, Wi-Fi
Career History :
Delta Airlines; Atlanta, GA
Field Engineer
09/10- Present
•Responsible for implementation and support of desktop devices, applications, peripherals, teleph1 systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms
•Troubleshoot and resolve all hardware and software problems supported by Field Operations
•Perform preventative maintenance on operational devices
•Coordinate external vendor services
•Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
•Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
•Coordinate activities with internal/external technology owners/service providers
•Provide on-site, and on-call 7x24x365 support as needed
•Travel and overnight stay over South America and other states of U.S.
Delta Airlines; Atlanta, GA
System Analyst
06/08- 09/10
•Serve as initial point of contact for resolution of desktop/workgroup-related problems with Delta Air Lines.
•Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections, and hardware/peripherals.
*Configure users Outlook profile and Windows XP profile.
*Setup VPN / EVPN for remote users.
*Maintain users Citrix accounts.
Regulus Group; Atlanta, GA 01/07-06/08
•Quality control, Audit and Assessment. Skilled in both the writing and execution of system, functional and black box Testing
•A...
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