I am looking for a step out into a Biomedical/Imaging/Laboratory field service position with an eye on increasing responsibilities leading to management positions. Continuing my education pursuing an MBA with a Healthcare Services concentration, where marketing and engineering go hand-in-hand for a complete package.
I am an experienced biomedical/radiology equipment technician with 20 years of varied technical and management skills including hydraulics, pneumatics, electronics, computers, and networking. I have personnel and equipment management, team building, and facilities management experience. Not afraid to talk with CEO, CFO, or large crowds. I am an Air Force veteran with valuable leadership training and experience.
Please fell free to call or email anytime. Details included in resume.
Thank you,
Professional Summary:
Biomedical professional with 20 years experience in repair, calibration, and modifications of biomedical, laboratory, dental, surgical and diagnostic imaging equipment. Has working knowledge of all applicable federal and state regulations
(FDA, CDRH, JCAHO, AAMI, AABB) and is well versed in facilities management. Well respected by a variety of personnel from support staff, vendors, management and customers.
Work Experience:
2009-Present ARAMARK Healthcare, CTS, Biomedical Specialist
-Responsible for all Laboratory equipment issues including contract management, PM completion and documentation tracking; Repair, maintain, calibrate, and modify laboratory equipment according to manufactures specifications or procedures and FDA alert notifications
-100% completion rate on all assigned PM’s; completes unscheduled repairs in a timely and professional manner
-Assisted in completing 2010/2011 JCAHO, DNV, CAP and AABB inspection with no equipment or documentation issues noted
-Attentive to budgetary needs and acts accordingly when ordering parts or inventory
-Completed two Beckman-Coulter hematology technical courses, (AC-T 5 & AC-T 10)
-Completed CompTIA A+ certification
-MBA program in Healthcare Services in progress, estimated completion December 2012
2007-2009 GE Health Care, Ultrasound Field Service Engineer
- Completing 100% scheduled Preventative Maintenance on 75 designated equipment items scattered through-out Southern New Jersey
- Managing repair parts inventory while maintaining proper cycle counts
- Proactively managing daily communications with customers, with emphasis on customer loyalty and satisfaction, NPS score of 73%
- Managing vendors service delivery processes in compliance with GE Healthcare policies ensuring the highest levels of customer satisfaction and intimacy. Maintaining strict adherence to General Electric's Spirit and Letter Policies
- Utilizing General Electric's escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
- Actively participating in sales opportunities within your area of control in such matters as new business development, additions to existing contracts, contract renewals and assisting with promoting and implementing other revenue opportunities
- Working as a member of a local service team to provide high impact, quality service to all accounts within an assigned area, Philadelphia LCT
2006-2007 Jannx Medical Systems, St. Louis, MO
Radiology Field Service Specialist, Mercy Health System, Philadelphia, PA
- Responsible for radiology equipment asset management for four Mercy Health East hospitals within Philadelphia Metropolitan area
- Day-to-day repair, preventative maintenance and calibration of 45 radiology equipment items; multi-vendor, multi-modality
- Track, monitor and report all repair and maintenance activities performed by OEM and other third party vendors
- Provide technical support and customer service as requested
2002-2005 CREST Services, Lewisville, TX
Account Manager, Brandywine Hospital, Coatesville, PA
- Day-to-Day operation of clinical engineering department
- Supervisory role of two experienced biomedical equipment technicians
- Responsible for repair, calibration, preventative maintenance and modifications to $10.5 million in medical equipment assets; primarily radiology modalities
- Procurement and tracking of repair parts, outsourced repaired equipment,
equipment alerts and notifications
Area Director, NE Region, Easton Hospital, Easton, PA
- Quality Control and administrative over site of Ashland Regional Medical
Center, Brandywine Hospital and Salem County Memorial Hospital clinical
engineering departments
- Supervisory role of ten experienced biomedical equipment technicians
- Responsible for day-to-day operations of the clinical engineering department atEaston Hospital; personnel and equipment scheduling, parts sourcing and purchase, equipment tracking, risk management, contract management and crisis management
- Responsible for preventive maintenance and repair of most radiology modalities
- Developed tracking system (Excel spreadsheet) for all outsourced equipment
repairs; ability to quickly track costs, expected delivery dates and down days
- Easton Hospitals Laser Safety Officer
2000-2002 US Air Force, Sheppard AFB, TX
Instructor, Biomedical Equipment Repair, DoD Clinical Engineering Course
-...
Login or Register to view the full resume.
