CAREER OBJECTIVE
IT Professional with extensive background in the information technology industry, seeking a Network Engineer position with a progressive institution that will enable me to help resolve its growing and constant network infrastructure challenges.
Hardware
Cisco Routers : 7200, 7100, 6400, 7500, 4000, 3800, 3600, 2900, 2500, 1800, NX7000, NX6000, NX5000
Switches : Catalyst 5500, 5000,8500, 6000, 3550
Firewalls: Nokia, Checkpoint, Cisco ASA, PIX, Bluecoat, Juniper Netscreen.
Servers: Windows Server, Citrix Server, SQL Server
Miscellaneous: CSS, Ace Netscalers, Virtualbox, VMware, HP Routers and Switches, Motorola Vanguard Routers, Avaya PBX Systems, Cisco WLAN 4402.
Software/Applications
Operating Systems: Cisco IOS, H3C Comware, Windows 2000, Server, XP, 7, Embedded, Linux/UNIX.
Protocols: OSPF, BGP, EIGRP, MPLS, TCP/IP, RIP
Network and Security Monitoring: Wireshark, RSA Envision, Netscout (NGenius), CA Spectrum, SNMP, EHealth, Ciscoworks, Remedy, IPSEC VPN
Software and Enterprise Tools: Visio, MS SharePoint, Ms Office, MS Outlook, Lotus Notes, PC Anywhere, Microsoft RDP, Opsware, HP Channel Services, GE Assurant, STAR Station, STAR database.
IT CERTIFICATIONS
CCNP, CCNA, Microsoft Certified Professional (MCP), Comptia A+ Certification.
CCNA Security Certification in progress
EXPERIENCE
First Data Corporation 2012 – Present
Network Analyst
Configure, monitor, manage, and troubleshoot 15000 + network devices worldwide daily.
Identify, isolate and resolve frame-relay, MPLS, BGP, OSPF, EIGRP, IPSEC VPN, LAN/WAN, HSRP, and ISDN/Dialer issues for global clients.
Use various Network analysis tools such as Wireshark, RSA Envision, eHealth, Syslog reports, Opsware, and Netscout to identify and isolate chronic and persistent network problems.
Consistently alert and work with customers, service providers, and third party vendors to resolve complex network problems.
Work with Vendors and major Telco carriers such as ATT, Verizon, Sprint, TNS, British Telecom, Cisco, Decision One, and Hughes; opening cases, and working with each carrier/vendor to drive issues to successful resolution.
Provide Level 1 and 2 firewall, voice, and wireless support, including monitoring, investigating, creating incident request, forwarding request to the appropriate team and working with them to resolve issue.
Revention Houston TX 2011 – 2011
Technical Support Engineer
Identified and resolved client/server network connectivity problems remotely between servers and client computers running Windows XP, Windows 7, Windows Embedded, and Windows Server 2003/2008.
Troubleshooted and resolved network connectivity issues between servers, routers, switches, printers, and Firewalls.
Configured and troubleshoot website interface connectivity issues such as port configuration, DNS, IP addressing, and web updates between web and client store.
Researched SQL Server tables, Credit Card Server, and POS price inconsistencies, resolved and reconciled payment differences; configured and added network PCs and printers into SQL Server database.
Assigned, controlled, and edited management and employee security parameters, user accounts, and access levels into windows, and Revention POS.
Technical Consultant - Boston MA /Houston TX Mar 2009 - Jan 2011
Technical Support Specialist
Provided technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, and LAN for SOHO businesses
Diagnosed, and resolved LAN/Wireless network connectivity issues including DSL and cable networks at client sites
Setup, installed, and troubleshoot windows XP, 7, Vista, MS Office, and antivirus software.
Diagnosed, installed, upgraded, configured, and repaired network related computers, printers, and playstations.
Analyzed small business technology requirements, recommended appropriate designs, provided co...
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