SUMMARY
As a proven professional you will see I have spent many years developing management and quality skills and interacting with all organizational levels. My expertise includes:
-Operations Management -Training & Development
-Quality & Validation -Customer Service
-Entrepreneurship -Project Management
PROFESSIONAL EXPERIENCE
Talecris Plasma Resources 01/2008- 10/2011
Corporate Project Team Lead and Trainer
• Travel across the United States to lead and implement major changes to SOPs/procedures for collecting, processing and shipping product to manufacturing plants.
• Monitor and communicate changes in regulatory requirements.
• Manage and lead weekly calls with center leadership to prepare for conversion period.
• Assist in the writing of training powerpoints and quizzes for computerized testing.
• Review and sign Qualification/Validation paperwork.
• Conducted interviews, hiring, training and mentoring of center personnel.
• Prepared center for internal audits and FDA licensing.
• Consultant for Training Supervisors.
• Conduct Training classes at the Indianapolis Learning Center, proctor quizzes and verify qualification of training in LMS (Learning Management System).
BioLife Plasma Services 12/ 2003 – 12/ 2007
Assistant Manager of Training and Development
• Interview and train new manager/quality trainees.
• Travel to centers and conduct quarterly visits to mentor new center managers.
• Design and layout floor plan for Corporate Centralized Training Center in Appleton, WI.
• Work with IT to set up Donor Information System (DIS).
• Authored and prepared powerpoint presentations to be used in training center.
Interim Manager, Assistant Manager, (Independence, MO)
• Ensure center compliance with all applicable quality standards and regulations.
• Direct the maintenance and calibration of equipment and documentation procedures.
• Track and trend quality incidents/errors. Follow up on corrective actions and preventive measures.
• Host internal and external audits. Includes FDA and EMEA.
• Perform all necessary quality, lookback, storage and shipping procedures for proper plasma handling.
• Train staff in all operations of the plasma donation center.
TMC Lakewood Hospital, 05/2002 – 12/2003
Sr. Laboratory Assistant
• Collect patient blood samples for testing based on doctor orders.
• Prepare and process specimens for Pathologist review.
• Input data using the Cerner System.
Hidden Lake Care Center and Retirement Apartments 02/1992 – 10/2001
Developer, Owner and Manager
• Designed, managed and supervised construction, purchased and supplied all equipment and décor for a 156-bed nursing facility and 48 retirement apartments.
• Guided State and Federal Auditors through inspections.
• Interviewed and hired employees for all departments, conducted orientation class for all new employees.
• Responsible for Grand Opening, marketing/advertising, community guests and speakers.
• Handled all aspects of payroll and human resource functions.
• Set up procedures for operating and maintaining Assisted Living Apartments.
SUMMARY OF SKILLS
• Working in highly-regulated industries...
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