US Citizen: Held Public Trust Clearance
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TECHNICAL SKILLS
* Knowledgeable in SQL Developer
* Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Access Database)
* Trained in Pega 7 System Architect Essentials 1 & 2
* FORTRAN, C++, Visual Basic, & Linux
* Peachtree & Windows operating systems (XP, Vista, Windows 7 & 8)
PROFESSIONAL EXPERIENCE
T-Symmetry (Accenture/DoJ) April 2013 – Present
Finance Specialist / Administrative Assistant
* Trusted to handle Personally Identifiable Information (PII).
* Train new employees to the Finance team.
* Create reports and see the back end of the system using SQL Developer.
* Save and Load lockbox and pay.gov payment files.
* Research unidentified payments with given PII and make sure payment is posted to correct account.
* Check Fedwire Report, research debtor and post payment to correct account for any wire transfers received by CashLink.
* Receive and handle any checks or money orders that were sent to NCIF instead of the Lockbox.
* Examine the Aging Report and determine why receipted payments have or have not been posted to the appropriate account.
* Prepare an Overpayment Report to refund approved overpayments.
* Perform an afternoon and evening balance of the current day’s totals to make sure no payments have been missed.
* Reconcile the previous day’s work into one large spreadsheet to show a breakdown of the payments processed and any adjustments made to debtors’ accounts.
* Answer phones, email and send faxes to multiple districts about debtor’s payments and accounts.
* Obtained and maintained a Public Trust clearance.
DLT Federal Business Systems May 2012 – February 2013
Inside Sales Manager / Sales Representative / Administrative Assistant II
* Oversaw Sales Team’s daily operations including out bound phone calls, bidding on solicitations, and providing resolutions for the overall increase in team production.
* Handled all issues and inquires that came through the office regarding bids, pricing, and customer/client interaction.
* Screened all outgoing and incoming government security documents to ensure accuracy and protocol were being met.
* Entrusted to generate quotes using Peachtree to submit for federal IT contract opportunities.
* Created and updated customer accounts in Peachtree dealing with invoices, sales orders, and purchase orders.
* Provided resolutions for client inquires and issues as well as supported the team with “best practice” solutions.
* Conducted in-depth research across multiple bid boards for possible government contracts and escalated all final bid agreements to the executive team for record keeping.
* Contacted Contract Officers regarding current and future contract possibilities and sent confirmation letters enforcing timely response needed.
* Produced detailed reports and spreadsheets, created scans and copies, and analyzed previous reports for comparison.
* Collaborated directly with the executive management to manage bid invoices and customer service related issues.
* Answered incoming calls, spoke directly with end clients and officers, and sent email correspondences on a daily basis.
* Communicated effectively between staff members and the executive team as well as supported key staff regarding project status and updates.
* Earned the top level IBM certification, (IBM Certified Specialist) for the company and utilized the access granted to solidify and secure government contracts.
* Trained new employees and managed the database for all new and updated accounts following specific federal government and company procedures.
* Promoted from Sales Rep/Admin to the role of Inside Sales Manager after 6 months of proven ability to produce efficiently, independently as well as within a team, under tight deadlines to ensure top customer/client satisfaction.
Wal-Mart Stores Inc. July 2011 –May 2012
Customer Service Manager / Inventory Control Specialist
* Supervised 30+ employees while overseeing the stores front end operations which included registers, entrances, specific designated areas within the store, and outside parking lots.
* Enforced store policies, procedures, and guidelines to ensure a positive and productive work environment regularly.
* Led sales team through a detailed schedule and offered individual attention regarding any and all issues on private matters.
* Entrusted to manage and organize confidential files, documents, and cash deposits on a daily basis.
* Directly responsible for managing the front house operations by answering a busy phone, producing copies, personally assisting customers with purchases, and handling defective merchand...
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