Round Lake Beach, IL. 60073.
With a strong track record of success in goal-oriented customer service and healthcare, I am writing to pursue employment opportunities with your organization. Enclosed is my resume, which details my qualifications, experience, and accomplishments for your review and consideration.
Key elements of my background include:
• Extensive experience in the customer service satisfaction process with a track-record of successfully developing continued customer satisfaction.
• Dynamic personality, high energy level, positive attitude, and results-driven.
• Ability to teach others.
• Demonstrated ability to communicate effectively with individuals at all organizational levels and functional areas.
• Reputation within the industry for integrity, dependability, and exceptional customer service.
My personal goal is to obtain a position within a company where my phlebotomy, healthcare and legal assistant talents can be fully utilized to promote customer/patient safety and establish office identity. If you are seeking a resourceful, successful healthcare professional with the patience and tenacity to facilitate long-term decision making impacting patient care, I would be interested in meeting with you to discuss your needs and my potential to contribute as a member of your team.
OBJECTIVE
To obtain a challenging position in the healthcare industry with a “best in class” company that will emphasize my extensive experience and ability to develop lasting patient/customer relations, creating the ultimate customer/patient experience, ultimately adding customer/patient count, profitability, and growth to the organization.
After careful and thoughtful consideration, this applicant decided to dedicate time, energy and education in the medical field in order to recognize and assist those with health-concerned needs, including empathy, trust and confirmation.
SUMMARY OF QUALIFICATIONS
A profits and people-oriented leader possessing well developed negotiating skills utilized in obtaining new business with key decision makers at all levels of an organization. Professionally skilled in all aspects of relationship building, forecasting, and planning for maximum growth and profitability. A true performer who understands the market and has a remarkable ability to bring in new business while effectively managing existing accounts. An innovative thinker, a persuasive communicator, an effective motivator.
● Areas of expertise:
• Developing one-on-one relationships and building confidence in company and its related products
• Ability to develop solutions that solve toughest business challenges
• Channel through new growth and maintenance
• Business planning
• Solid skills in creating and delivering effective presentations, with a record of achieving and surpassing corporate goals
• Ability to provide a wide range of value-added expertise
• Graduate of an accredited Medical Assistant program.
• Phlebotomy certificate.
• Up to and including 1 year of experience.
• Ability to demonstrate basic medication administration
• Knowledge of infection control standards and utilization of Personal Protection Equipment (PPE).
• Ability to perform essential job functions using proper body mechanics.
• Basic Life Support for healthcare providers.
• Computer literate (i.e., logging on to computer, usage of keyboard and mouse, familiarity with Windows and email applications).
• Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.
• Ability to concurrently perform multiple tasks.
● Personal strengths: Ambitious and goal oriented; strong sense of urgency; cooperative and works well leading a team; a true mentor who is skilled working with people, is persuasive and enjoys influencing others.
EMPLOYMENT HISTORY
NORTHSHORE UNIVERSITY HEALTH SYSTEM January-March 2, 2012
• Externship in Medical Assisting (5 weeks, 160 hours)
• Classroom trained EPIC software at Evanston Hospital
• Rooming patients
• Vital signs taken and logged onto EPIC
• Attend and watch cyst removal
• Set up of Mayo stand for minor surgery
• Attend and participate in EKG
• Attend injection sessions
COLLEGE OF LAKE COUNTY 2010-Current
Medical Assisting Program
Graduate Phlebotomy Technician Program (sitting for ASCP exam January 12, 2012)
• Performed over 300 sticks at the Veteran’s Hospital in North Chicago, IL
• Perform venipuncture procedures using ETS, winged infusion sets and syringes
• Perform capillary collection procedures
• Prepare patients for specimen collection procedures
• Handle, process, and transport specimens
• Perform/operate point of care test and instruments
• Perform CLIA-waived test
• Experience taking blood pressures with a manual cuff and stethoscope.
• Ability to perform all injection sites
• Vital signs, including height/weight/BMI/vital signs
• Ability to perform EKG/ECGs
• Collect urine drug screen specimens
LAKE COUNTY HEALTH DEPARTMENT 2009-2010
Substance Abuse Program
• Responsible for managing appointment scheduling for an office of 10 behavioral health professionals with a caseload of 100 clients
• Filing medical records and progress notes into charts
• Front desk backup
• NextGen scheduling
• Authorizations of release of healthcare information
• Administrative assistant tasks as needed.
• Urine collections for drug screening
PATZIK, FRANK & SAMOTNY LTD. 12/2005-5/2008
• Legal Assistant to head of Litigation Department, and two associates dealing in lawsuits a...
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