SUMMARY & QUALIFICATIONS
Customer-facing Product Engineer with over 10 years in the digital printing industry. Extensive experience in problem determination in solving customer printing problems. Traveled to customer sites to perform hands-on investigations to quickly solve critical situations. Very knowledgeable in Advanced Function Printing/Intelligent Printer Data Stream, networking technologies, document composition.
• Product Engineer for over 20 different IBM digital printers
• International travel to handle customer problems, installations, shows
• Experience in IBM Printing software tools
• Strong communication skills in working with customers
• Experience in IBM AIX, Linux, and Windows operating systems and tools
• Experience in networking problem determination tools (sniffer tools)
• Experience with SQL, Windows Office suite, database technologies
EXPERIENCE
Ricoh Production Print Solutions, Boulder, CO 2007 – 2011
Product Engineer, Production Printing for a manufacturer of digital printing system. Responsible for solving complex customer printing problems.
• Team leader for a team of Product Engineers. Served as liaison between Services organization and Development.
• Member of several teams responsible for product planning, rollout and support.
• Assisted at several installations of new continuous form inkjet printing system.
International Business Machines, Boulder, CO 1975 – 2007
Product Engineer for IBM, P...
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