Quality and Reliability
SUMMARY:
• Over 12 years of experience in semiconductor industry specializing in Reliability Engineering, Quality systems and Customer support environments.
• Initiated introduction of quality systems requirements into the product development process
• Emphasis on customer support during new products introduction and Product returns.
• Experienced in working with global customers
• Supported AEC, JEDEC, MIL and ISO 9000 standards in NPI and Manufacturing.
• Experienced in Customer Quality Engineering (CQE), Product Quality Engineering (PQE) and customer corrective actions.
• Familiar with wafer, assembly and packaging technologies
• Responsible for managing all customer quality issues and 8D process to ensure timely closure of quality issues and improvement and preventive actions.
• Led product quality improvement initiatives, implement proactive actions to
reduce test quality incidents.
• Represented Quality department in reviewing NPI specifications based on design and/or process changes.
• Managed quality department for LED products.
• Developed supplier quality compliance standards.
• Implements and monitors Outgoing Quality Control (OQC) and Customer Audit (CA) processes at OEM sites.
PROFESSIONAL EXPERIENCE:
LED ENGIN – San Jose, CA 2010- Present
QA Engineering Operations Manager (LED’s and Lamps)
• Responsible for running quality department for LED’s and lamps products.
• Responsible for 8D and corrective action on Customer returns.
• Presented periodic reviews on DPPM, FIT and MTBF data on LED production process on monthly basis to upper management.
• Drove customer product problem analysis, corrective actions, customer satisfaction
and issue reports.
• Improved RMA cycle time by quality improvement within the manufacturing operations
• Effectively drive Chip Foundry, Assembly subcontractors and Vendors to address quality issues in a timely manner
• Implemented ESD rules and procedures for engineering and operations manufacturing.
• Handle ECN publication,, training, BOM publication and Customer complaints
• Supported root cause analysis in implementation of corrective actions.
• Generated and implemented QA procedures and documentations
• Co chair Product releases between Development, Production and Marketing.
• Program manage FA activities on LED’s and Lamps products
• Develop supplier quality compliance standards
• Implements and monitors Outgoing Quality Control (OQC) and Customer Audit (CA) processes at OEM sites
• Manage supplier and customer quality escalation issues by implementing corrective action
National Semiconductor Corp. – Santa Clara, CA 1997 – 2010
Staff Reliability Engineer
• Responsible for qualification in AEC and per Jedec standards from device level to new process introduction.
• Qualified Analog, CMOS and BICMOS processes
• Qualified new package technologies (uSMD, MCM, Stack die, LLP, exposed packages)
• Used quality tools like 8D, FMEA, Statistical methods and DOE for corrective action implementation on reliability failures.
• Designed burn in boards to product specification needs
• Work with cross functional teams to resolve Factory and Field issues.
• Responsible for process qualification transfers from multi fab sites
• Predicted reliability failures on products and processes by using weibull distribution method
• Participated in or facilitate, as appropriate in Continuous improvement teams especially in assembly and f...
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