A highly accomplished and talented healthcare professional with 10 years of diversified skills. Experienced in administrative support, human resources, project management, customer service and risk management.
Professional Strengths:
„« Effective leadership, project management, and consulting skills.
„« Ability to conduct qualitative and quantitative data analyses.
„« Ability to complete administrative functions under pressure and on time.
„« Proven ability to supervise a team.
„« Proficient skills in Microsoft Office, Lotus notes, PreVisor, Health Connect, eExpress, Meditech and many other administrative software
Professional Experience:
Centinela Hospital-Prime Health, Executive Administrative Manager 2011-Present
Executive Assistant to Chief Nursing Officer and Chief Medical Officer. Using independent judgment, my responsibilities include managing the office staff. Provide guidance to the team on performance and productivity issues. I am responsible for organize new hire nursing orientation, policy and procedure orientation and Skills Fair Assessments. I correspond on a daily basis with regulatory agencies, community leaders, stakeholders and hospital leadership. My administrative duties include assisting with document/presentation creation, managing hospitalist billing and reimbursement of healthcare services. I am responsible for ER On-call hospitalist scheduling, invoice and expense processing. I assist in projects at direction of department head, quality assurance programs, and maintain documentation using spreadsheets. I am the liaison, problem solver, and facilitator of the administrative office. I perform all job duties with the highest level of HIPAA compliance, service excellence and respect for all customers.
Woodson Properties, Property Manager and event planning 2010-2011
Under limited supervision; I coordinated property management and maintenance activities associated with a multiple unit building complex. I conducted tenant background search, maintained contract agreements, scheduled and coordinated facilities usage for a range of business activities. I performed general office tasks such as greeting customers, photocopying, filing, faxing, answering phones, mailing, retrieving mail, maintaining office space, draft reports and agendas.
Kaiser Permanente, Appointment Clerk (Temporary, On-call) 2009-2010
Appointment Clerk; operated in a high volume call center. I provided member assistance, scheduled appointments, directed calls to the appropriate departments, and relayed messages to department managers and physicians.
Kaiser Permanente, Human Resources Intern (unpaid, six month Internship) 2009
I worked closely with human resource managers, project managers, consultants and recruiters. My experience includes employee file audits; verifying that all license and certifications were current. Created demographic reports, completed applicant profiles, scheduled interview appointments, scheduled business meetings and performed resume screening while demonstrating professional and efficient administrative skill. I completed training in preventing harassment in the workplace, business writing and assertive communication. Respond to management and employee questions on HR matters, provide counseling to employees, and conduct investigations as needed to resolve employee relations on legal issues.
Bedford Dental, Dr. M.Nayssan, Certified Dental Assistant 1997-2009
Assist in back office dental procedures and front office business coordination. Prepared treatment trays, assist doctor in ...
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