Ivy League educated professional with 10+ years of experience in high tech and construction project management, appraisal, sales, and human resources including consulting and contractor management, inventory/materials management, and finance. Results-focused and effectual leader with proven ability to improve operations, impact business growth, generate sales, and increase profits. Advanced understanding of Spanish and French.
AREAS OF EXPERTISE Customer Service Management Complaint Handling & Resolution Operations Management Corporate Finance Sales Methodologies Sales & Margin Improvement Teambuilding & Training Cost-Reduction Strategies Business Consulting
PROFESSIONAL EXPERIENCE SAGE PAYMENT SOLUTIONS -- Sabana, Costa Rica, 7/2011 to Present B2B Credit Card Processing Consultant/Analyst Promoted to processing consultant to create processing solutions for our Sage customers in the B2B channel. Assisting QuickBooks merchant channel in prospecting new leads for new QuickBooks module to be rolled out and helping to recruit locally. Selected Contributions: Closed first deal after 30 days. Currently working on $20MM merchant account with Branders.com. Sales methodologies and techniques being used to train CSRs and consultants in various channels including B2B, Sage Software, and Sage CPA Network.
ALANVAN AZUL -- Sabana, Costa Rica, 6/2009 to 4/2011 Customer Service Trainer/VIP Retention Manager Previous Positions: VIP Account Manager, Priority Event Account Manager Advanced to increasingly responsible positions, culminating in VIP account management role with oversight over very large accounts over $100K. Trained and mentored employees and handled sales, and customer retention. Appointed to manage several large retention campaigns that focused on providing added value and service to very important clients.
Selected Contributions: Won "Service Excellence Award" for role in bringing in over $1MM in business in 2010. Met or exceeded all sales targets every month of $100K to $225K. Brought in over $2.5MM in sales. Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Served on special taskforce charged with customer retention when employees left company with customer information and headed special campaigns.
PROFESSIONAL EXPERIENCE (continued)
ARCHMAN ROOFING, INC. -- Miami, FL, 5/2006 to 6/2009 President and Owner
Previous Positions: Commercial Insurance Adjuster, 5/2005 to 11/2008 Started company with personal finances, and managed staff of 14 employees to develop and reconstruct different roof types on commercial/residential properties. Managed P&L, sales, inventory, bidding, and cost controls. Expanded operations to include tri-county area of Broward and Palm Beach. Handled bookkeeping and payroll. Selected Contributions: Started operation with no revenue to achieve $250K+ in gross within one year. Completed re-roof of $80K built-up hot mop commercial roof in Medley and $32K condo association in Coral Springs, FL. Adjusted $2MM claim on Towers of Westland in Hialeah, a multi-building condo association consisting of over 2...
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