PROFESSIONAL EXPERIENCE
HARBORTOWN INDUSTRIES, INC. ∙ Chicago, IL ∙ Jul 2012 – Present
One of the leading international manufacturers of picture frames and assorted home décor products and supplier to top retailers utilizing the highest quality materials, the latest designs, and the best pricing.
IT Business Analyst
Oversees and provides IT strategic initiatives in B2B development, testing, and implementation and management of all phases of the Software Development Life Cycle (SLDC) for Harbortown’s $100+ million home décor segment.
• Created and defined BRD for business process analysis and improvement
• Identified key stakeholders, captured stakeholder requirements using focus groups and interviews
• Performed and coordinated ERP system version upgrade, as Subject Matter Expert (SME)
• Compiled detailed functional test plans for functional design development
• Maintained Standard Operating Procedures (SOPs) for training internal users, support personnel on ERP system changes, delivering a high degree of CTQs reflecting VOC
• Conducted GAP analysis, SWOT analysis, Cost-benefit analysis, and ROI analysis
• Reduced operating cost by 47% by merging telecommunications services into one provider
• Managed the successful migration from Windows XP to Windows 7 of over 40 users
• Strong EDI technical & business background encompassi...
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