25 Sunsets Dr
Randolph, MA 02368
6179389519
Objective
To obtain a position that will allow me to utilize my technical Skills and allow me to grow and advanced within the workplace.
Professional Experience
AGmednet Boston, MA
8/2010 to Present
Support Engineer
Responsibilities:
Respond promptly to customer problems and questions that come in through email and telephone.
Assist customers on installation, configuration and use the AG Mednet network and peripheral systems. Linux, UNIX, PostgreSQL, Putty SSH, Nagios, and SugarCRM SSH
Diagnose, troubleshoot, and resolve portal, transport, and network issues with customers. Manage multiple customers’ cases simultaneously and provide regular progress updates to customer with open support issues. Dicom, DLQ
Enter customer –related information including case history in the contact tracking database. Salesforce
Proactively work with Software Engineers to provide the Support team with current information on the product problems and resolutions
Accurately identify, replicate, and document software defects and customer-requested product enhancements in the appropriate tracking System
On-call rotation assignment.
Uphams Corner Health Center Boston, Ma
5/2007 to 8/2010
Network Coordinator/Systems administrator
Provide computer hardware and telephone support services Configure servers back-up and restore
Set up share folders and configure SQL-Servers Monitor network traffic on the network, Snuffer, wireshark
Scan for virus, and upgrade servers Support LMR, and AS/400 and pacecare Systems
Keep inventory database, Allcripts, Citrix Support all the application for Doctor and Nursing department
Troubleshooting LAN problem such as wiring and software clients
Massachusetts Bay Transportations Authority Boston, MA
August 2006 to may 2007
Desktop Analyst/Break fixes Analyst
Troubleshooting Computer and network printers Install Novell client create and modify network
Group wise E-mail account Solve end users issues over the phone
Install people soft, MCRS2, bluezone Mainframe Verify network connection, and install PDA for GroupWise Remotely Software Novell Zen work Agent core FTP
Capital Management Systems
MCR Technologies, Wakefield, MA
7/2004 to 8/2006
System Support Specialist
Duties include install training and Upgrade Configure point of sale Software and hardware
Setup window XP, and window 2003 server Troubleshooting video card, NIC and Software such as
Microsoft suit, service pack, adobe Acrobat, and Antivirus
Travel nation wide to train client’s new software MCR diet Interface and configure HL7
HTbarcode and Digi print server Remote software PCanywhere, VPN and ISL client
Enter all call into call tracking systems using CRM E-automate and monitor assigned call informed
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