Electronics Engineer with 7 years of experience delivering and demonstrating new technologies, providing engineering and technical leadership in the Latin American market. Passionate about new technologies and problem solving, executed technical and sales support with cutting edge technology for the Test & Measurement and Biotechnology markets. Actively participated in Congresses and Trade Fairs around the Latin America region performing product demonstrations, new product introductions and delivering technology presentations to decision makers. Proficient in employee educational programs; collaborated with Marketing and Business Development initiatives. Highly focused on customer needs have acted as an efficient communications channel for business' mission to the market. Fluent in English, Spanish and Portuguese, have the ability of interacting with different publics and levels in the organization.
Professional Strengths
Expressing Complex Technical Data
Customer & Client Partnering
Program Management
Concept Generation
Customer Needs Analysis
Windows & Linux Basics
Technical Project Management
Equipment Configuration
Application Engineering
Employee and Customer Education
Technical Support Management
Employee Coaching
Product Management
Product Demonstration Product Evaluation
Significant Accomplishments
Persuaded product division to allow and train Latin America branches to perform repairs on capital equipment. Coordinated implementation of Satellite Service centers in Brazil and Colombia, leading to an estimated savings of US$ 200,000 in shipping and handling and scraping costs. St Jude Technical Support Engineer
Developed and implemented improved customer and employee education programs for Latin America. Partnered with local marketing teams with product launches. Participation in clinical congresses for new product, technology awareness, and coordinated participation of Latin America centers on a clinical trial. Managed product lifecycle of implantable devices and Capital Equipment for the Latin America markets. St Jude Product Manager
Career Highlights
St Jude Medical Inc. (2007 to Present)
Austin, TX – Product Manager – Latin America (2012 to present)
Owner of 2 product lines acting as the main contact for product launches and participation as a technical resource on strategic planning. Manage new product introductions through rationalization strategy. Plan product discontinuation and lifecycle strategies, partnering with Marketing and Supply Chain to achieve strategic goals. Continue acting as a technical subject matter expert resource.
• Developed Latin America wide product rationalization plan, unifying all countries in Latin America to a single product introduction and tiering plan beginning in 2013. Communicate regularly with USD Marketing and Manufacturing, this initiative was designed to save expenses on excess inventory and registration fees.
• Responsible for a new area of focus for the Neuromodulation Business. Quickly learned the Neuromodulation product line in order to gain expertise. Addressed technical and marketing/sales needs of customers and field force while managing the transition of responsibility to a new hired product specialist.
• Assumed responsibility for leadership and hiring of a new Neuromodulation Product Specialist. Provided coaching for approximately 60 days in order to create a smooth transition and maintain customer confidence.
• Collaborated on product planning and rationalization meetings, resulting in better alignment of goals between Latin America and US.
• Developed and implemented guidance for product registration in Latin America, coordinating with manufacturing division and countries sales in order to best manage the product Lifecycle.
• Managed the introduction of the first Cardiac Rhythm Management clinical studies in Latin America. Oversaw and managed implementation of the ADVANCE CRT registry in Latin America for implementation of strategic initiative in 2013 designed to improve collection of clinical data in the region and provide more visibility with the Product Division.
Austin, TX – Technical Support Engineer – Latin America (2009 to 2012)
Collaborating across departments in a role beyond the job description with technical support of products for Latin America.
• Developed and implemented several training programs for both Cardiac Rhythm Management and Electrophysiology capital product lines. Collected information with education departments from US and Europe and applied it to Latin America products being offered.
• Prepared and implemented training programs throughout Latin American simultaneously acting as proctor for physicians beginning to utilize St Jude’s technologies. Increased product and brand awareness.
• Participated in Physician Congresses in Latin America and USA as a subject matter expert. Partnered with sales and Marketing to create awareness of new technologies and strengthening relationships with customers.
• Pursued certification to overcome skepticism among co-workers while training or presenting a product, leading to confidence and recognition in the field, enhancing product and technical assurance with employees and customers.
• Launched in Brazil together with marketing, sales, and field clinical engineers a technology already in use in USA and Eu...
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