Career Objective
To obtain a Sales / Application Engineering position with a growth oriented organization which will allow me to benefit from my Technical managerial abilities.
Summary
Technical/sales professional with over 12 years of technical experience and 5 years of sales experience, with expertise in power quality problem solving. Technical responsibilities included Product management and Application engineering, certification assistance, quoting and Technical Service Team Leader overseeing a staff of 6. Technical training of both inside and outside (Regional Mgnt) sales staff . I have a reputation as a highly motivated self-starter with strong communication, problem solving, persuasive presentation, and management skills. Sales responsibilities have included developing an account base and selling high priced PC based retail P.O.S./ Inventory equipment. I have proven abilities in customer relationship retention and achieving sales quotas.
Experience
Oneac, Libertyville, IL
Technical Product mgr, 2011 - 2012
Oversee all aspects of all Oneac product lines including technical issues, pricing, marketing literature,forecasting based on sales data and sales staff forecast and new product development.
Chloride Power North America,
Oneac division, Libertyville, IL
Senior Application Engineer, 2006 - 2011
Major responsibilities included product training, application, quoting and UPS product configurator.
Configure electrical power quality products to meet customer needs. This includes single and three phase UPS and Power Conditioners, filters and Communication Line Protectors. Systems configured based on customer specifications, quoting of these products as well. Training of the inside sales staff by writing a series of PowerPoint presentations designed to improve their product knowledge and overall customer service capabilities.
UPS product configurator is an on-line tool designed to help customer part selection of ups and power conditioning equipment.
Sola/Hevi-Duty, Rosemont, IL
Technical Service Representative / Team Leader, 1999 - 2006
TSR responsibilities include but are not limited to telephone support of both application and certification assistance to customers and quoting responsibilities to manufactures representatives and distributors. Team Leader responsibilities included overseeing a staff of 4-6 in a call center that
handles 3000 calls and 200 quotes per month.
· I have written and performed multiple Power Point presentations for training of Sola/Hevi-Duty manufactures representatives and distributors.
· I was promoted to Technical Service Team Leader in Nov 2003, I was named acting Team Leader in Mar 2002, in that time labor has been reduced from 5 TSR's and 1 assistant to 4 TSR's, while the % of calls answered within 30 seconds has improved by 11%, the abandoned call rate has decreased by 4%, the average call to answer has gone from 60 sec to 34 seconds and the total number of calls has remained the same.
· Sola/Hevi-Duty is a sister company of Liebert where I quoted and supervised the ...
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