Professional and proven Quality Management Systems (QMS) expert and Management Representative. Proven history of delivering outstanding results in quality, process improvements, and waste reduction. Capable of developing, executing and
delivering effective, sustainable solutions. Proven track-record of successfully managing QMS across multiple organizations and industry segments – multiple 3rd party audit results of no findings, major or minor.
CORE COMPETENCIES
• ISO 9001:2008 Expertise
• Experienced Management Representative
• Accomplished Lead Auditor
• Cross-Functional Team Leadership
• Lean Management Principles
• Dynamic Trainer
• Experienced Executive
• Leadership by Example
• Six Sigma Green Belt
• Change Agent
• Continuous Improvement
• Strategic Goal Development
PROFESSIONAL EXPERIENCE
A2O ENGINEERING 2011-Present
Director of Operations Sealy, TX
This position reports directly to the President and CEO of A2O Engineering. Responsible for all operations and services ensuring true customer (BAE Systems, Sealy) satisfaction while consistently exceeding all customer expectations; P & L financial reporting and projections; establishing, monitoring, measuring, and maintaining goals and objectives within a fast-paced manufacturing environment.
Key Achievements:
* Provided internal auditor and internal audit program training and mentoring – ISO 9001:2008 recertification audit resulted in no findings, major or minor
* Advised members of Quality Department through transition from ISO/TS 16949 to ISO 9001:2008
* Mentored Six Sigma Green Belt Candidates – resulted in cost savings over $735,000.00
* Provided guidance and expertise to the Continuous Improvement Team
* Assisted Departmental Managers of Quality, Inventory, Planning & Procurement, Paint, Fabrication, Assembly/Inspection/Test, Manufacturing Engineering and Design Engineering in DMAIC process deployment and execution
* Directed planning, implementation and optimization of off-site warehouse relocation – KPMG audit result of 99.93% accuracy
* Developed organizational restructure and workforce reallocation/reduction while maintaining productivity and quality goals
* Directly impacted Lean Transformation initiative through guidance, training and leadership by example
SUPPLY WORKS 2009-2011
Senior Project Manager Sealy, TX
This position reports directly to the Director of Operations and President of Supply Works and is the management lead responsible for all training initiatives requested by the customer, BAE Systems, Sealy. The training sessions directly supported the Lean Transformation initiative; subject matter consisted of Lean Management Principles, ISO 9001:2008, ISO/TS 16949, APQP, FMEA, Control Plans, Safety Awareness, Practical Problem Solving, 5S Workplace Organization, and level three document review for new model assembly processes. Managed the development of PFMEAs and Control Plans for military tactical vehicles while working with members of BAE’s Manufacturing Engineering, Safety and Quality departments. Facilitated multiple Kaizen brainstorming events
for the E-Coat and Paint departments. Supported the assembly line rebalance project and the implementation of a new software system (Proplanner) to manage engineering changes, work instructions, and quality confirmation.
Key Achievements:
* Trained the entire workforce on Lean Manufacturing and continuous improvement methods
* Provided Safety, Health, and Environment training - +8 million work hours without a recordable lost time injury
* Achieved 100% On-Time Delivery of all assignments
* Developed and mentored BAE trainers
* Managed the Continuous Improvement Learning Center
* Identified optimal containerization for 100% of all assembly parts
* Supported the implementation of Proplanner software system
* Developed, scheduled and delivered all training presentations
DIALOGUE MARKETING 2008-2009
Team Lead Troy, MI
Promoted to Team Lead. Reported directly to the Director of Operations. Assumed all day to day responsibilities for 23 agents. Trained and mentored agents on effective communication techniques.
Key Achievements
* Set schedules for nationwide sales force (Clean Harbors)
* Developed reporting tools and monitored performance metrics
* Surpassed all customer expectations
* Recruited and trained all team
* Provided feedback and evaluations of all team members
MHSI 2005-2008
Quality, Training, Prototype and Design Manager Rochester Hills, MI
Responsible for all ISO 9001 QMS requirements, training programs, prototype reviews, and management of the Design department. Reported directly to the Vice President of Operations. Served as management representative for all 3rd party audits achieving unprecedented success. Scheduling, prioritization, customer requirements and liaison with Chrysler, Ford, GM, and rack fabrication.
Member of executive management team, reporting on continuous improvement activities, CARs, internal audit results, and Design department financial status. Tracked custom racks, performed 1st article inspections, reviewed and communicated design revisions, and optimized container density for multiple parts.
Key Achievements
* Completion of all 3rd party audits without any negative findings, major or minor
* Scheduled all internal audits and trained all internal auditors
* Responsible for all Continuous Improvement efforts and Corrective/Preventive Actions
* Developed Training Modules for 8 Quality Mgmt Principles, Intro to ISO 9001 & Lean Management Principles, root cause analysis, 5S, 7 Forms of Waste
* Reviewed and approved all documents and records
* Led all Management Review activities
* Developed all system/daily/reporting metrics for the Quality and Design departments
* Developed and implemented tracking of all Design and Prototype projects
* Supported HR in the interviewing and selection of candidates
DAIMLERCHRYSLER FINANCIAL SERVICES 2004-2005
Business System Coordinator Farmington Hills, MI
Responsible for monitoring and maintaining the QMS for DaimlerChrysler and Mercedes-Benz Financial Services in all of Canada and multiple locations throughout the U.S. including Toronto, Montreal, Dallas, Kansas City, Jacksonville, Orlando, Baltimore, Parsipanny, Auburn Hills, and Farmington Hills. Reported directly to the Vice President of Compliance Services. Trained all internal auditors and mentored lead auditors while providing guidance to Business and Contact Center Quality Champions and management teams.
Key Achievements:
* Recruited, trained and mentored over 150 internal auditors
* Launched new documentation and Book of Knowledge System
* Developed reports and schedules for all centers
* Eliminated all redundant processes and standardized common practices across all facilities and departments
* Advised all Quality Champions and management team during 3rd party audits and continuous improvement activities
MOPAR PARTS 1999-2...
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