Summary
Detail oriented field service professional with experience installing and servicing electromechanical equipment. Expertise in the areas of maintaining machine up time, inventory management, and developing customer relations. Skilled in training customer's on operating, performing preventative maintenance, and troubleshooting of capital equipment. Thrives in a fast paced, results driven and challenging environment where continuous development is encouraged.
Career History
PITNEY BOWES, Stamford, CN 01/2012
Technician II Ashland, VA
Responsible for electronic and mechanical repairs on mail sorting, strapping, conveyor, and printing equipment. Evaluates and assesses equipment problems during production by troubleshooting and repairing. Perform daily preventative maintenance procedures according to machine specifications.
• Rebuild parts to maintain stock levels.
• Fabricate repair solutions to resolve equipment issues.
WINCOR – NIXDORF, Manor, TX 08/2010 – 01/2012
2nd line Field Service Engineer Richmond, VA
Provide ATM preventative maintenance and repair to company specification. Assess and resolve equipment issues on trouble calls. Troubleshooting of electro-mechanical parts, PC, and network problems. Resolve escalated issues to customer’s satisfaction. Complete every visit checklist on every call.
•Provide telephone support for FLM and SLM technicians when needed.
•Prioritize calls to meet all Service Level Agreements.
•Manage inventory and ensures parts returns within 48 hrs.
PITNEY BOWES, Stamford, CN 12/2009 – 8/2010
Technician II Ashland, VA
Responsible for electronic and mechanical repairs on mail sorting, strapping, conveyor, and printing equipment. Evaluates and assesses equipment problems during production by troubleshooting and repairing. Perform daily and monthly preventative maintenance procedures according to machine specifications.
SMURFIT–STONE CONT CORP., Creve Coeur, MO 09/2009 – 12/2009
D Operator Hopewell, VA
Learned to operate paper mill and recycle production equipment to advance operator level. Assisted maintenance in repairs on equipment as needed. Monitored all machine operations for function, safety, and potential fire incidents. Used different fork lifts to maintain mill paper stock levels.
LAM RESEARCH CORP., Fremont, CA 07/2006 – 03/2009
Sr. Field Service Engineer Richmond, VA
Provide equipment preventative maintenance and repair to customer's specification. Train customer on operating, maintaining, and repairing of equipment. Analyze machine data for process shifts. Install software and hardware upgrades as needed. Troubleshooting of electronics, mechanics, pneumatics, vacuum, robotics, automation, software, and process issues.
•Customer recognition awards for exceeding equipment up time of 85% during critical production periods.
•Established a common parts database with cross reference of customer’s part numbers.
•Found and reported manufacturing defects of second source parts causing extended down time and parts cost.
•Cleaned up returns parts list and maintained returning parts in 60 days or less.
TOKYO ELECTRON AMERICA, Austin , TX 0...
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