An action-focused and solutions-oriented leader who:
- Focuses on customer service with professionalism, integrity and ethics
- Communicates effectively at all levels of the organization
- Uses technology to drive the organization to higher levels of performance
Expertise::
People:
- Business Relationship Management
- Teaching & Training
- Management Consulting
- Web presentation
- Listening
Process:
- Strategic Planning & Analysis
- Website Management
- Project Management
- Customer Service
- Operations Management
Technology:
- POS System Design & Implementation
- Embedded Systems
- eCommerce
- Troubleshooting
Professional Experience::
DeVry University, Mpls., MN – $2.2B NYSE traded school of higher education 2009-Present
Visiting Professor 2010 - Present
Senior Faculty 2009 - 2010
Reporting to the Center Dean, College of Engineering and Information Sciences and College of Business and Management. Currently teaching and expanding upon courses for students that aspire to work as information technology professionals.
- Cisco Networking - a set of four courses that covers networking fundamentals, routing, switching and wide area networks. Each course has a - hands-on lab that uses Cisco equipment.
- Programming - courses that examine program logic and design, programming in C++, object orientated programming and windows scripting. Each course has a lab utilizing industry standard programming tools.
- Network Operating Systems - courses to explore the fundamentals of Windows Server 2008 R2 and UNIX/Linux. Each has a hands-on lab with appropriate software.
- Working in concert with Marketing and Student Central for the recruitment and retention of students in the majors of information technology and business. Performing presentations, assisting student organizations and tutoring.
- Created course materials for 16 different classes, facilitating and leading over 36 sections.
- Developed content and tools to aid in meeting course objectives for each class.
- Keep a running dialogue in all classes on everything IT, devices, marketing, jobs, technology, computers and security. Students must see how IT operates in the corporation, how IT affects the corporation and the opportunities IT brings.
Thomas Consulting, St. Paul, MN – Information Technology services company 1999-Present
Chief Technologist/Owner - Responsible for providing a variety of information technology services in web site development and management, local area networking, database solutions, server management, training and troubleshooting.
- Utilizing TCP/IP, and Microsoft protocols to design, build and maintain networks in support of business operations. The networks include web, file, database, print, name servers, wireless (802.11b/g/n) and routers. Utilizing UNIX, Windows NT and Macintosh OS products
- Developed and implemented databases to standardize the information collected from prospective members, eliminated the manual process, tripling the number of staff members available to provide customer service and improved the efficiency of literature fulfillment by 200% and was a very good learning experience for staff.
- Added major new features to client websites: eCommerce stores, bulletin boards, conference registration & information, news and research information for the layman.
- Developed and implemented a program registration database for a school district, smoothing the registration process and insuring that each student connected with transportation home.
- Held training classes for educators and staff on classroom management databases. Using their feedback to fit the database into existing work processes and improving reporting metrics.
- Developed an application to print graduation announcements. Working with staff, vendors and the university to satisfy all outcomes. The application printed 64 layout styles, replaced a manual process, became web enabled, printed thousands of announcements and ran for over 7 years.
University of Phoenix - $4.9B NASD traded institution of higher education 2004-2011
Instructor - reported to the Campus College Chair: College of Business and Management and the Campus College Chair: College of information Systems & Technology. Responsible for creating lectures, exercises, demonstrations, illustrations and discussions to teach prospective business and IT professionals the fundamentals of IT and how IT is applied to solve business problems.
- Facilitated discussion on how IT moves business strategy forward in the real world
- Stimulated discussion of real-world IT issues, looking for the “that’s why they did that!” response that a connect with the material has been made.
- Created upper division course materials for 11 different classes, facilitating and leading over 36 sections.
- Developed tools to assess student learning and to provide feedback on performance
- Delivered in-depth, hands-on experiences in programming classes in Java, C and Web Programming
- Resolved all classroom issues including, shyness, late papers, understanding, plagiarism, writing concerns, absenteeism and solving team conflicts to help students create their most effective environment for learning.
University of Minnesota, Mpls, MN – Public institution of higher education 1991-1999
Senior Technology Specialist 1994 - 1999
User Service Specialist 1991 - 1994
Reported to the Manager, User Services and the three Managers of Applied Systems/Programming. Responsible for systems in the University Bookstore, creating and teaching classes for our Short Course educational service, training new HelpLine consultants and a variety of special projects.
- Analyzed computer store operations and modified systems to improve productivity in checkout by 20%
- Coached new consultants in selling skills, product knowledge, basic computers and troubleshooting techniques.
- Devised a shared system for tracking and reporting project performance metrics.
- Converted a cost center into a profit center, generating $35,000 of new revenue, yearly.
- Led a team that installed 250 computer and network connections for the College of Liberal Arts.
Prior Experience:
- Instructor, University of Minnesota - University College, Minneapolis, MN (PT) 1996–1998
- Senior Applications Engineer, STAC Electronics, Carlsbad, CA 1988–1991
- Senior Design Engineer, Wangtek, Inc, Simi Valley, CA 1985–1988
Education & Certification: ...
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