EXPERIENCE:
Problem Resolution Officer 2 (February 2014 – Present)
Governor’s Office of Homeland Security and Emergency Preparedness – Baton Rouge, LA
-Promoted in February 2014 to implement, develop and assist in managing a new section tasked with solving financial, programmatic and technical issues affecting more than $13 billion of FEMA Public Assistance grant funding awarded to over 1,400 organizations in the state of Louisiana
-Reported directly to senior management while working with federal, state, local and private organization managers to solve issues affecting over 35,000 construction and emergency repair project grants across 11 federally declared disasters
-Developed and maintained multiple SharePoint databases used to track large volumes of information, store and share documentation and generate accurate, detailed and timely status reports for senior management
-Assisted in hiring of staff and monitoring work progress
-Developed and implemented policies, procedures, flowcharts and checklists, making changes as needed
-Developed multiple presentations and training materials; trained staff on roles and responsibilities
Problem Resolution Officer 1 (December 2012 – February 2014)
Governor’s Office of Homeland Security and Emergency Preparedness – Baton Rouge, LA
-Promoted in December 2012 to lead the Insurance Technical Team and manage a staff of project managers tasked with resolving programmatic and legal issues between grant recipients, project staff and senior management
-Updated the FEMA Public Assistance insurance process and developed enhancements to existing databases to better manage it
-Worked with senior management to improve processes and procedures for many sections of the organization
-Developed content for and presented to large audiences at statewide training workshops
-Successfully managed an independent effort to collect in excess of $50 million in unused grant funding
-Developed material and trained employees on insurance regulations affecting the FEMA Public Assistance program, ensuring understanding of roles and responsibilities
Disaster Recovery Specialist 2 (October 2010 – December 2012)
Governor’s Office of Homeland Security and Emergency Preparedness – Baton Rouge, LA
-Managed multi-million dollar federal grant applications by reviewing contracts, bids, bonds, procurement and all other documentation required to reimburse FEMA Public Assistance grant funding
-Created and implemented an employee survival guide and training program which became standard for new hires
Business Manager / IT Consultant / Graphic and Web Designer (October 2009 – October 2010)
JDiT Networking and Graphic Solutions – Baton Rouge, LA
-Provided information technology, graphic and web design consulting services for private, local and state organizations throughout South Louisiana for a small information technology consulting company
-Responsible for all business management including accounts payable and receivable, budgeting, contractual agreements, forecasting, insurance coverage, invoicing, marketing, monthly income and sales tax reporting, monthly tax payments, monthly financial reconciliations and payroll
Junior Project Engineer, Chemical Product Tanker Ship (December 2008 – October 2009)
Ardent Services – New Orleans, LA and Mobile, AL
-Worked with senior project staff and electrical engineers to manage all electrical and fireproofing systems on a $100+ million chemical product tanker ship project including functional crew supervision, estimating, material take-off, monitoring and reporting of construction progress through a MS Access database, planning and submitting Requests for Information for large electrical subcontractor
-Assisted in the development and maintenance of an evolving project scope of work to be used on repeat projects for client
-Maintained a MS SharePoint website for clients, contr...
Login or Register to view the full resume.
